Cloud Integrations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate and ensure a seamless migration experience for all clients of 11:11.

• Strategize, provision, migrate, and enhance customers' cloud-based environments.

• Provide migration services that align with the integration strategy of 11:11 Systems.

• Assess incoming migration requests and coordinate technical requirements with the team.

• Serve as a technical escalation point for migration and integration issues within the Cloud Integration team.

• Collaborate and escalate matters with Operations, Infrastructure, Development, vendors, and other internal teams.

• Manage project tickets and escalate issues within your area of responsibility.

• Adhere to best practices in service management.

• Deliver exceptional customer service and cultivate professional relationships.

• Ensure that incidents and issues related to migration are effectively mitigated.

• Address escalated customer tickets and liaise with vendor support as necessary.

• Improve team efficiency and identify opportunities for value addition.

• Handle company data in accordance with data-handling agreements, procedures, and policies.

• Complete annual compliance training and acknowledge adherence to company policies.

• Carry out additional tasks as assigned.

⛳️ Requirements

• A Bachelor’s degree in a related field or equivalent work experience is required.

• A minimum of 4 years of recent experience as a hands-on, technical enterprise VMware administrator.

• Comprehensive knowledge and experience with VMware management tools, including vCenter, vCloud Director, and VMware Configuration Manager.

• Practical experience in managing scalable, highly available, mission-critical virtualized VMware infrastructures.

• Demonstrated experience in implementing and managing multiple virtual environments.

• Strong understanding of and experience with virtualization technologies such as VMware, OpenStack, AWS, etc.

• Familiarity with cloud-based infrastructure services, including BaaS, IaaS, and DRaaS.

• Over 4 years of experience as a technical support representative with extensive hands-on troubleshooting skills.

• Excellent communication skills, high energy, a positive attitude, and a strong aptitude for professional growth.

• Detail-oriented and goal-focused with proven technical knowledge and consultative abilities.

• Capacity to independently pursue positive outcomes for assigned tasks.

• Must be eligible to work in the assigned country without requiring visa sponsorship.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible work arrangements and a supportive work environment.