Cloud Integrations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support and ensure a seamless migration experience for all clients of 11:11.

• Strategically plan, provision, migrate, and enhance customers' cloud environments.

• Deliver migration services in accordance with 11:11 Systems' integration objectives.

• Assess incoming migration requests and coordinate technical requirements with the team.

• Serve as a technical escalation point for customer migration and integration challenges.

• Collaborate and escalate issues with Operations, Infrastructure, Development, and other internal teams.

• Take responsibility for project tickets and handle ticket escalations effectively.

• Adhere to service management best practices.

• Provide exceptional customer service and maintain professional relationships.

• Address and resolve migration-related incidents and problems.

• Work with vendors and escalate tickets to vendor support when necessary.

• Improve team efficiency by taking charge of new and diverse requests.

• Manage company data and information in compliance with company policies and data-handling agreements.

• Complete annual compliance training and acknowledge company policies.

• Carry out additional duties as assigned.

⛳️ Requirements

• A bachelor's degree in a relevant field or equivalent work experience is required.

• A minimum of 4 years of recent experience as a hands-on, enterprise VMware administrator.

• In-depth knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Practical experience managing scalable, highly available, and mission-critical virtualized VMware infrastructures.

• Proven experience in implementing and managing multiple virtual environments.

• Strong understanding of and experience with virtualization technologies, including VMware, OpenStack, AWS, etc.

• Knowledge of cloud-based infrastructure services such as BaaS, IaaS, and DRaaS.

• At least 4 years of experience as a technical support representative with substantial hands-on troubleshooting skills.

• Excellent communication skills, high energy, a positive attitude, and a strong desire for professional growth.

• Detail-oriented and goal-driven with proven technical knowledge and consultative abilities.

• Capable of pursuing positive outcomes for assigned tasks independently.

• Must be eligible to work in the assigned country without requiring visa sponsorship.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.

• Engaging company culture that values teamwork and collaboration.