Cloud Integrations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Support and ensure a smooth migration experience for all clients of 11:11.

• Strategically plan, provision, migrate, and enhance customers’ cloud environments.

• Provide migration services that align with 11:11 Systems’ integration strategy.

• Assess incoming migration requests and coordinate technical requirements with the team.

• Serve as a technical escalation point for customer migration and integration issues.

• Collaborate and escalate issues alongside Operations, Infrastructure, Development, and other internal teams.

• Manage project tickets and ticket escalations within the designated area of responsibility.

• Adhere to service management best practices.

• Deliver exceptional customer service and foster professional relationships.

• Address and resolve migration-related incidents and challenges.

• Work with vendors for support needs and escalate tickets to vendor support as necessary.

• Improve team efficiency by taking ownership of diverse and new requests.

• Manage company data and information in accordance with data-handling agreements, procedures, and policies.

• Comply with company policies, data privacy practices, annual compliance training, and policy acknowledgments.

• Perform additional duties as assigned.

• Report directly to the Manager of Cloud Integrations.

⛳️ Requirements

• A Bachelor’s degree in a related field or equivalent work experience is required.

• At least 4 years of recent experience as a technical, hands-on enterprise VMware administrator.

• Extensive knowledge and experience utilizing VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Practical experience managing scalable, highly available, mission-critical virtualized VMware infrastructures.

• Proven experience in implementing and managing multiple virtual environments.

• Strong understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS, etc.

• Knowledge of cloud-based infrastructure services, including BaaS, IaaS, and DRaaS.

• Over 4 years of experience as a technical support representative with significant hands-on troubleshooting expertise.

• Excellent communication skills, high energy, a positive attitude, and a strong aptitude for professional growth.

• Detail-oriented and goal-driven with demonstrated technical knowledge and consultative abilities.

• Capable of pursuing positive outcomes for assigned tasks independently.

• Must be eligible to work in the assigned country without requiring visa sponsorship.

• Ability to satisfactorily perform each essential function, with reasonable accommodations made for qualified individuals with disabilities.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career growth.

• Flexible working hours and potential remote work options.

• Supportive and inclusive work environment.