Cloud Integrations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support and ensure a seamless migration experience for all clients of 11:11.

• Strategically plan, provision, migrate, and enhance customers’ cloud-based environments.

• Execute migration services that align with the integration strategy of 11:11 Systems.

• Assess incoming migration requests and coordinate technical requirements with the team.

• Serve as a technical escalation point for resolving customer migration and integration issues.

• Collaborate and escalate matters with Operations, Infrastructure, Development, and other internal teams.

• Manage project tickets and ticket escalations within the scope of responsibility.

• Adhere to the best practices of company service management.

• Provide exceptional customer service while maintaining professional relationships.

• Address and resolve migration-related incidents and challenges.

• Work with vendors and escalate issues to vendor support as necessary.

• Improve team efficiency by taking initiative on new and varying requests.

• Handle company data and information in accordance with data-handling agreements, procedures, and policies.

• Comply with company policies, data privacy practices, annual compliance training, and policy acknowledgments.

• Carry out additional tasks as assigned.

⛳️ Requirements

• A bachelor’s degree in a relevant field or equivalent professional experience is required.

• Minimum of 4 years of recent experience as a hands-on technical enterprise VMware administrator.

• In-depth knowledge and experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Proven experience managing scalable, highly available, mission-critical virtualized VMware infrastructures.

• Experience in implementing and managing multiple virtual environments.

• Strong understanding of and experience with virtualization technologies such as VMware, OpenStack, and AWS.

• Knowledge of cloud-based infrastructure services, including BaaS, IaaS, and DRaaS.

• At least 4 years of experience as a technical support representative with extensive hands-on troubleshooting skills.

• Excellent communication skills, high energy, a positive attitude, and a desire for professional growth.

• Detail-oriented and goal-focused, demonstrating technical knowledge and consultative abilities.

• Capability to independently pursue positive outcomes for assigned tasks.

• Must be eligible to work in the assigned country without requiring visa sponsorship.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and training.

• Flexible work arrangements to promote work-life balance.

• A collaborative and innovative work environment.