Cloud Integrations Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist and ensure a seamless migration experience for all clients of 11:11.

• Strategically plan, provision, migrate, and enhance customers’ cloud environments.

• Provide migration services that align with the integration strategy of 11:11 Systems.

• Manage incoming migration requests and collaborate with the team to outline technical requirements.

• Serve as a technical escalation point for issues related to customer migration and integration.

• Coordinate with Operations, Infrastructure, Development, and other internal teams for escalations and collaboration.

• Take ownership of project tickets and their escalations within your designated area.

• Adhere to service-management best practices.

• Deliver exceptional customer service while maintaining professional relationships.

• Address and resolve migration-related incidents and challenges.

• Work alongside vendors and escalate tickets to vendor support when necessary.

• Improve team efficiency and take responsibility for new requests.

• Manage company data in compliance with data-handling agreements, procedures, and policies.

• Review and comply with company policies, data privacy practices, compliance training, and policy acknowledgments.

• Perform additional duties as assigned.

• Report directly to the Manager of Cloud Integrations.

⛳️ Requirements

• A Bachelor’s degree in a related field or equivalent work experience is required.

• A minimum of 4 years of recent experience as a technical, hands-on, enterprise VMware administrator.

• Extensive knowledge and experience with VMware management tools such as vCenter, vCloud Director, and VMware Configuration Manager.

• Practical experience in managing scalable, highly available, mission-critical virtualized VMware infrastructures.

• Proven experience in implementing and managing multiple virtual environments.

• Strong understanding of and experience with virtualization technologies, including VMware, OpenStack, AWS, and others.

• Knowledge of cloud-based infrastructure services such as BaaS, IaaS, and DRaaS.

• At least 4 years of experience as a technical support representative with substantial hands-on troubleshooting capabilities.

• Excellent communication skills, high energy, a positive attitude, and a strong desire for professional growth.

• Detail-oriented and goal-focused with demonstrated technical expertise and consultative skills.

• Ability to independently pursue positive outcomes for assigned tasks.

• Must be eligible to work in the assigned country without visa sponsorship.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and training.

• Collaborative and inclusive work environment.