Cloud Integrations Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide support and ensure a seamless migration experience for all clients of 11:11

• Plan, provision, migrate, and optimize cloud-based environments for customers

• Deliver migration services in accordance with 11:11 Systems’ integration strategy

• Assess incoming migration requests and coordinate technical requirements with the team

• Serve as a technical escalation point for issues related to customer migration and integration

• Collaborate and escalate matters with Operations, Infrastructure, Development, and other internal teams

• Manage project tickets and escalations within assigned responsibilities

• Adhere to best practices in service management

• Provide exceptional customer service and foster professional relationships

• Ensure that incidents and issues related to migration are effectively addressed

• Work with vendors and escalate customer tickets to vendor support when necessary

• Improve team efficiency by taking ownership of new and varied requests

• Handle company data and information in compliance with data-handling agreements, procedures, and policies

• Abide by company policies, data privacy practices, compliance training, and policy acknowledgments

• Perform additional duties as assigned

⛳️ Requirements

• Bachelor's degree in a relevant field or equivalent professional experience required

• Minimum of 4 years of recent experience as a technical, hands-on enterprise VMware administrator

• In-depth knowledge and experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager)

• Proven experience in managing scalable, highly available, mission-critical VMware infrastructures

• Background in implementing and managing multiple virtual environments

• Strong understanding of and experience with virtualization technologies, including VMware, OpenStack, AWS, etc.

• Knowledge of cloud-based infrastructure services such as BaaS, IaaS, and DRaaS

• At least 4 years of experience as a technical support representative with significant hands-on troubleshooting

• Excellent communication skills, high energy, a positive attitude, and a capacity for professional growth

• Detail-oriented and goal-driven with proven technical knowledge and consultative abilities

• Capable of pursuing positive outcomes for assigned tasks independently

• Must be eligible to work in the assigned country without requiring visa sponsorship

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health, dental, and vision insurance

• Generous paid time off and holiday schedule

• Opportunities for professional development and training

• Collaborative and inclusive work environment