Cloud Integrations Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist and ensure a seamless migration experience for all 11:11 clients

• Plan, provision, migrate, and enhance cloud-based customer environments

• Provide migration services in accordance with 11:11 Systems’ integration strategy

• Assess incoming migration requests and coordinate technical requirements with the team

• Serve as a technical escalation point for customer migration and integration issues

• Collaborate and escalate matters with Operations, Infrastructure, Development, vendors, and other teams

• Manage project tickets and ticket escalations within the designated area

• Adhere to service management best practices

• Deliver exceptional customer service and foster professional relationships

• Address migration-related incidents and challenges effectively

• Ensure that escalated customer tickets are promptly addressed and referred to vendor support

• Enhance team efficiency and identify opportunities for added value

• Manage company data in accordance with data-handling agreements, procedures, and policies

• Comply with company policies, data privacy practices, annual compliance training, and policy acknowledgments

• Perform additional duties as assigned

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience required

• Over 4 years of recent experience as a technical, hands-on, enterprise VMware administrator

• In-depth knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager)

• Practical experience managing scalable, highly available, mission-critical virtualized VMware infrastructures

• Experience in implementing and managing multiple virtual environments

• Strong understanding of and experience with virtualization technologies, including VMware, OpenStack, AWS, etc.

• Familiarity with cloud-based infrastructure services, such as BaaS, IaaS, and DRaaS

• More than 4 years of experience as a technical support representative with significant hands-on troubleshooting

• Must be eligible to work in the assigned country without visa sponsorship

• Excellent communication skills, high energy, positive attitude, and a strong inclination for professional growth

• Must be detail-oriented and goal-driven, with proven technical knowledge and consultative skills

• Ability to pursue positive outcomes for assigned tasks independently

🏝️ Benefits

• Comprehensive health and wellness benefits

• Opportunities for professional development and growth

• Flexible work environment

• Competitive salary and performance-based incentives