Cloud Integrations Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Ensure and facilitate a smooth migration experience for all clients of 11:11.

• Strategically plan, provision, migrate, and enhance cloud-based customer environments.

• Provide migration services in alignment with the integration strategy of 11:11 Systems.

• Assess incoming migration requests and collaborate with the team to outline technical requirements.

• Serve as a technical escalation resource to address customer migration and integration challenges.

• Collaborate and escalate issues with Operations, Infrastructure, Development, and other internal teams.

• Manage project tickets and oversee ticket escalations within the designated area of responsibility.

• Adhere to best practices in service management.

• Offer exceptional customer service and foster professional relationships.

• Ensure that migration-related incidents and issues are effectively resolved.

• Work with vendors and escalate customer tickets to vendor support when necessary.

• Improve team productivity by taking ownership of new and diverse requests.

• Manage company data and information in accordance with established data handling agreements, procedures, and policies.

• Review and comply with company policies, data privacy protocols, compliance training, and policy acknowledgments.

• Execute all other tasks as assigned.

⛳️ Requirements

• A bachelor's degree in a relevant field or equivalent professional experience is required.

• A minimum of 4 years of recent experience as a hands-on, technical enterprise VMware administrator.

• Comprehensive knowledge and experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Practical experience in managing scalable, highly available, and mission-critical virtualized VMware infrastructures.

• Proven experience in implementing and managing multiple virtual environments.

• Strong understanding and experience with virtualization technologies, including VMware, OpenStack, AWS, etc.

• Familiarity with cloud-based infrastructure services, such as Backup as a Service (BaaS), Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS).

• At least 4 years of experience as a technical support representative with extensive hands-on troubleshooting capabilities.

• Outstanding communication skills, high energy, a positive demeanor, and a desire for professional growth.

• Must be detail-oriented and goal-driven, demonstrating technical knowledge and consultative abilities.

• Capability to independently pursue positive outcomes for assigned tasks.

• Must be eligible to work in the assigned country without requiring visa sponsorship.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Collaborative and inclusive company culture.