Cloud Integrations Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Facilitate and ensure a seamless migration experience for all clients of 11:11.

• Strategically plan, provision, migrate, and optimize customers’ cloud-based environments.

• Provide migration services that align with the integration strategy of 11:11 Systems.

• Assess incoming migration requests and collaborate with the team to outline technical requirements.

• Serve as a technical escalation point to resolve issues related to customer migration and integration.

• Collaborate and escalate issues with Operations, Infrastructure, Development, vendors, and other teams.

• Manage project tickets and escalate tickets within the designated area of responsibility.

• Adhere to best practices in service management.

• Deliver exceptional customer service while maintaining professional relationships.

• Ensure that migration-related incidents and problems are addressed effectively.

• Respond to escalated customer tickets and engage vendor support in a timely manner.

• Improve team efficiency by taking initiative on new and varied requests.

• Handle company data in accordance with data-handling agreements, procedures, and policies.

• Complete annual compliance training and acknowledge policies.

• Carry out additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree in a relevant field or equivalent professional experience is required.

• Minimum of 4 years of recent experience as a hands-on, technical enterprise VMware administrator.

• Extensive understanding and practical experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Experience in managing scalable, highly available, and mission-critical virtualized VMware infrastructures.

• Proven experience in implementing and managing multiple virtual environments.

• Strong comprehension of and experience with virtualization technologies such as VMware, OpenStack, and AWS.

• Knowledge of cloud-based infrastructure services including BaaS, IaaS, and DRaaS.

• At least 4 years of experience as a technical support representative with significant hands-on troubleshooting capability.

• Excellent communication skills, high energy, a positive attitude, and a strong desire for professional growth.

• Detail-oriented and goal-driven, with demonstrated technical knowledge and consultative skills.

• Ability to independently pursue positive outcomes for assigned tasks.

• Must be eligible to work in the assigned country without requiring visa sponsorship.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work hours and a supportive work environment.