Cloud Integrations Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Provide support and ensure a seamless migration experience for all clients of 11:11.

• Plan, provision, migrate, and enhance services for cloud-based customers.

• Execute migration services that align with the integration strategy of 11:11 Systems.

• Assess incoming migration requests and coordinate technical requirements with the team.

• Serve as a technical escalation point for customer migration and integration issues.

• Collaborate and escalate issues with Operations, Infrastructure, Development, and other internal teams.

• Manage project tickets and handle ticket escalations within your area of responsibility.

• Adhere to best practices in service management.

• Provide exceptional customer service while fostering professional relationships.

• Address and resolve migration-related incidents and issues.

• Work with vendors and escalate tickets to vendor support when necessary.

• Enhance team productivity by taking charge of new and varied requests.

• Manage company data in accordance with data-handling agreements, procedures, and policies.

• Review and comply with company policies, data privacy practices, compliance training, and policy acknowledgments.

• Perform additional duties as required.

⛳️ Requirements

• A Bachelor’s degree in a relevant field or equivalent professional experience is required.

• A minimum of 4 years of recent, hands-on experience as an enterprise VMware administrator.

• Comprehensive knowledge and experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Proven experience in managing scalable, highly available, mission-critical virtualized VMware infrastructures.

• Experience in implementing and managing multiple virtual environments.

• Strong understanding of and experience with virtualization technologies, including VMware, OpenStack, AWS, etc.

• Familiarity with cloud-based infrastructure services such as BaaS, IaaS, and DRaaS.

• Over 4 years of experience as a technical support representative with significant hands-on troubleshooting skills.

• Excellent communication skills, energetic attitude, positive demeanor, and a desire for professional development.

• Detail-oriented and goal-focused, with demonstrated technical expertise and consultative abilities.

• Capacity to independently pursue positive outcomes for assigned tasks.

• Must be eligible to work in the assigned country without requiring visa sponsorship.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• A supportive and collaborative work environment.