Cloud Integrations Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Provide support and ensure a seamless migration experience for all clients of 11:11.

• Strategize, provision, migrate, and enhance customers' cloud environments.

• Execute migration services that align with the integration strategy of 11:11 Systems.

• Manage incoming migration requests and coordinate technical requirements with the team.

• Serve as a technical escalation point to resolve customer migration and integration issues.

• Collaborate and escalate matters with Operations, Infrastructure, Development, vendors, and other internal teams.

• Take ownership of project tickets and handle escalations within your area of responsibility.

• Adhere to 11:11 Systems’ service management best practices.

• Provide exceptional customer service while fostering professional relationships.

• Mitigate incidents and problems related to migration.

• Ensure that escalated customer tickets are promptly addressed and referred to vendor support when necessary.

• Improve team efficiency by embracing new and diverse requests and identifying opportunities for added value.

• Manage company data and information according to established data handling agreements, procedures, and policies.

• Review and comply with company policies, data privacy practices, compliance training, and policy acknowledgments.

• Perform additional duties as assigned.

• Report directly to the Manager of Cloud Integrations.

⛳️ Requirements

• A bachelor's degree in a related field or equivalent work experience is required.

• At least 4 years of recent experience as a hands-on enterprise VMware administrator.

• Extensive knowledge and experience with VMware management tools, including vCenter, vCloud Director, and VMware Configuration Manager.

• Proven experience managing scalable, highly available, mission-critical virtualized VMware infrastructures.

• Experience in implementing and managing multiple virtual environments.

• Strong understanding of and experience with virtualization technologies such as VMware, OpenStack, and AWS.

• Familiarity with cloud-based infrastructure services including BaaS, IaaS, and DRaaS.

• A minimum of 4 years of experience as a technical support representative with significant hands-on troubleshooting capabilities.

• Exceptional communication skills, high energy, a positive attitude, and a desire for professional growth.

• Detail-oriented and goal-driven, demonstrating technical knowledge and consultative skills.

• Ability to independently pursue positive outcomes for assigned tasks.

• Must be eligible to work in the assigned country without requiring visa sponsorship.

• Capable of satisfactorily performing each essential function; reasonable accommodations may be made for qualified individuals with disabilities.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible working hours and the possibility of remote work.

• Generous paid time off and holiday leave.