Cloud Integrations Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Provide support and ensure a seamless migration experience for all clients of 11:11.

• Plan, provision, migrate, and enhance cloud-based customer solutions.

• Offer migration services that are in line with the integration strategy of 11:11 Systems.

• Assess incoming migration requests and coordinate technical requirements with the team.

• Act as a technical escalation point for customer migration and integration issues.

• Collaborate and escalate matters with Operations, Infrastructure, Development, and other internal teams.

• Manage project tickets and escalations within your area of responsibility.

• Adhere to service-management best practices.

• Provide exceptional customer service while maintaining professional relationships.

• Address and resolve migration-related incidents and challenges.

• Work with vendors to fulfill support requirements.

• Ensure that escalated customer tickets are promptly addressed and directed to vendor support.

• Enhance team efficiency and identify opportunities for added value.

• Handle company data and information in accordance with data-handling agreements, procedures, and policies.

• Complete annual compliance training and acknowledge relevant policies.

• Perform additional duties as assigned.

• Report directly to the Manager of Cloud Integrations.

⛳️ Requirements

• A Bachelor’s degree in a relevant field or equivalent work experience is required.

• A minimum of 4 years of recent experience as a technical, hands-on enterprise VMware administrator.

• Extensive knowledge and experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Proven experience in managing scalable, highly available, and mission-critical virtualized VMware infrastructures.

• Expertise in implementing and managing multiple virtual environments.

• Strong understanding of and experience with virtualization technologies, including VMware, OpenStack, AWS, etc.

• Familiarity with cloud-based infrastructure services such as BaaS, IaaS, and DRaaS.

• At least 4 years of experience as a technical support representative with significant hands-on troubleshooting skills.

• Excellent communication skills, high energy, a positive attitude, and a willingness to grow professionally.

• Detail-oriented and goal-driven with demonstrated technical knowledge and consultative abilities.

• Capability to achieve positive outcomes for assigned tasks independently.

• Must be eligible to work in the assigned country without the need for visa sponsorship.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to support work-life balance.

• A collaborative and inclusive work environment.