Cloud FinOps / Azure Architect

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Create and manage user accounts in Microsoft 365 and Dropbox

• Oversee email inboxes, email configurations, licenses, permissions, and access

• Manage onboarding and offboarding processes in Monday.com

• Track tasks and updates within workflows

• Handle technical support tickets in Zoho Desk

• Diagnose, document, resolve, and escalate issues

• Maintain up-to-date records of addressed cases

• Provide support to internal users via chat, email, phone, or remote access

• Troubleshoot software, hardware, access, and application issues

• Document procedures and technical solutions

• Collaborate with various departments to ensure efficient operations

• Assist with simple inquiries or issues related to Shopify as needed

⛳️ Requirements

• A minimum of 2 years of experience in technical support, help desk, or IT support

• Hands-on experience managing Microsoft 365: users, licenses, email inboxes, permissions, and access

• Experience managing users and permissions in cloud platforms

• Knowledge of Dropbox, Monday.com, and Zoho Desk or similar ticketing systems

• Ability to diagnose and resolve technical issues

• Professional proficiency in written and spoken English

• Capability to work independently and stay organized

• Excellent attention to detail and multitasking skills

• Basic knowledge of Shopify is an advantage

• University degree or technical career

🏝️ Benefits

• Opportunity to join a growing technology startup

• Work with modern cloud-based tools

• Gain experience in dynamic and international technology environments

• 100% remote work