Cloud Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and provide support for AWS cloud infrastructure to ensure reliable, secure, and efficient operations.

• Collaborate as a member of the global Cloud Operations team to maintain Rhapsody’s cloud-based services and customer environments.

• Adhere to established runbooks, operational procedures, and change management practices.

• Participate in a 24x7 on-call rotation and respond to incidents in line with service expectations.

• Assist in the deployment, configuration, maintenance, and validation of cloud-based applications and services, specifically focusing on Rhapsody products.

• Investigate, troubleshoot, and resolve issues impacting cloud infrastructure, applications, and customer environments.

• Conduct routine system health checks, maintenance tasks, and operational reviews.

• Communicate effectively with customers and internal teams during support requests, incidents, maintenance, and service restoration.

• Work together with Engineering, Support, Product, Security, and other teams to enhance service reliability and operational readiness.

• Develop and maintain runbooks, technical documentation, and operational knowledge articles.

• Incorporate AI tools into daily engineering workflows, including pull requests, testing, and debugging.

• Create reusable AI prompts and patterns customized for the codebase.

• Enhance efficiency and output quality by merging AI with engineering signals and refining workflows.

• Continue expanding knowledge of AWS, cloud operations, security practices, and Rhapsody products.

⛳️ Requirements

• One to two years of experience in cloud operations, infrastructure support, technical support, or a related field; AWS experience is highly preferred.

• One to two years of experience in customer support or customer service within a technical setting.

• Basic understanding of cloud infrastructure concepts, encompassing operating systems, networking, virtualization, scalability, security, and monitoring.

• Experience in monitoring and troubleshooting cloud-based systems or applications.

• Strong problem-solving abilities and meticulous attention to detail.

• Willingness to adhere to established processes.

• Excellent written and verbal communication skills.

• Capability to work efficiently with customers and cross-functional teams.

• Ability to manage priorities and perform effectively in a fast-paced, service-oriented environment.

• Willingness and ability to engage in an on-call rotation and support incident response and scheduled maintenance.

• Ability to follow existing documentation and create or update runbooks as necessary.

• Experience assisting customers with UK data protection, security, or healthcare connectivity requirements, including GDPR or HSCN considerations, is preferred.

• AWS certification, such as AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate, is preferred.

• Experience with DevOps, infrastructure automation, or operational tooling is preferred.

• Practical knowledge of a scripting language, such as Python, PowerShell, or Bash, is preferred.

• Experience with monitoring, alerting, incident management, or service management tools is preferred.

• Familiarity with Rhapsody products or healthcare integration environments is preferred.

• Interest in utilizing automation and AI responsibly to enhance operational quality and efficiency is preferred.

• Openness to adopting AI tools and continuously seeking ways to improve efficiency while upholding quality, security, and ethical standards.

🏝️ Benefits

• Remote work arrangement.

• Occasional in-person meetings or team events.

• Participation in a scheduled on-call rotation, with occasional work outside standard business hours for planned maintenance or critical incidents.

• Equal employment opportunities and anti-discrimination protections.