Cloud Administrator III

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and provide support for the complete Microsoft 365 E5 ecosystem, which encompasses Exchange Online, Teams, SharePoint Online, OneDrive for Business, and various collaboration services.

• Handle licensing management, provisioning, service health, and governance.

• Provide support for Teams Voice and collaboration technologies.

• Spearhead modernization initiatives aimed at enhancing employee productivity and digital workplace experiences.

• Administer Microsoft Entra ID and hybrid identity environments.

• Manage Conditional Access policies, authentication methods, MFA, and controls for identity security.

• Assist with onboarding, role transitions, offboarding, and conducting access reviews.

• Manage security, distribution, dynamic, and guest B2B collaboration groups.

• Support initiatives for passwordless authentication, including Windows Hello for Business and modern authentication.

• Administer Microsoft Intune and Endpoint Manager.

• Ensure compliance with policies, configuration profiles, security policies, Windows Update rings, and Autopilot deployments.

• Oversee the management of Windows 11, Android, iOS, and macOS endpoints throughout their entire lifecycle.

• Troubleshoot issues related to enrollment, compliance, provisioning, application deployment, and endpoint security.

• Administer Microsoft Defender technologies and investigate and respond to security alerts and incidents.

• Engage in vulnerability management and remediation efforts.

• Establish endpoint hardening standards and security baselines.

• Support Microsoft Purview compliance technologies, along with regulatory, audit, and governance initiatives.

• Assist in the collection of compliance documentation and evidence.

• Facilitate the governance and deployment of Microsoft Copilot technologies, including licensing, usage monitoring, and administrative controls.

• Provide administration support for Azure resources, cloud modernization, hybrid infrastructure integration, business continuity, and disaster recovery.

• Act as an escalation point for complex Microsoft 365, identity, endpoint, and security challenges.

• Collaborate with Systems, Network, AI, and Cybersecurity teams on infrastructure and incident response.

• Support Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.

• Manage Hyper-V administration and coordinate disaster recovery efforts.

• Participate in after-hours maintenance as necessary.

• Develop automation solutions using PowerShell, Microsoft Graph API, Power Platform, and Azure automation.

• Enhance workflows related to onboarding, offboarding, provisioning, patching, reporting, and operations.

• Create technical documentation, knowledge articles, standards, and procedures.

• Identify areas for operational efficiency improvement.

• Mentor support staff and share technical knowledge.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience.

• At least 5 years of progressive IT experience with increasing responsibilities involving Microsoft technologies.

• A minimum of 3 years administering Microsoft 365 in an enterprise or multi-site business setting.

• Strong practical experience in Microsoft 365 administration.

• Extensive hands-on experience with Microsoft Intune.

• Proficient hands-on experience with Microsoft Entra ID.

• Strong hands-on experience with Microsoft Defender.

• Solid hands-on experience with PowerShell automation.

• Proficient hands-on experience in Windows endpoint management.

• Experience supporting hybrid on-premises and cloud environments.

• Strong troubleshooting methodology and root cause analysis capabilities.

• Excellent communication, documentation, and customer service skills.

• Ability to prioritize competing tasks and manage multiple initiatives effectively.

• Ability to work independently while collaborating with IT, cybersecurity, and business teams.

• Deep understanding of Microsoft 365 security and compliance best practices.

• Experience with Microsoft Purview administration.

• Familiarity with supporting Microsoft Teams Voice.

• Understanding of modern endpoint management, Autopilot, endpoint security, and device compliance.

• Familiarity with Azure administration, Windows Server, Hyper-V, identity governance, and ITIL service management.

• Strongly preferred PowerShell scripting experience.

• Experience with supporting Microsoft Copilot or AI-enabled productivity platforms.

• Preferred certifications include MS-102, MD-102, SC-300, SC-200, AZ-104, and CompTIA Security+.

🏝️ Benefits

• We provide health insurance for contractors.

• Holiday Extra Pay is offered.

• Work hours generally align with standard business hours in the US, with some potential flexibility based on client needs.

• We prioritize our team members' mental health by providing mental health days to support their well-being.

• In addition to the base salary, performance-based incentives are available.

• An annual review and appraisal process is in place.

• There are abundant opportunities for professional growth and advancement within the company.