Closing Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate with external vendors while engaging with customers, addressing inquiries, and assisting with appointment scheduling.

• Provide timely and effective responses to customer questions through ZenDesk, Amazon Connect, or other customer support platforms.

• Record and document issues, customer praise, and grievances.

• Assist customers in navigating the application process when necessary.

• Monitor customer interactions across various online and offline channels utilizing logs, dashboards, and CRM systems.

⛳️ Requirements

• Proven experience in coordinating with third-party vendors.

• Significant experience in front-facing customer service roles.

• Background in closing for loan origination.

• Proficiency in document handling and a solid understanding of title knowledge.

• Familiarity with loan documents, deeds, or similar paperwork.

• Minimum of 2 years of experience managing Loan Origination or Underwriting tasks within a US Loan or Mortgage account.

• Experience in customer-facing positions within a loan or mortgage account.

• Excellent communication, collaboration, and problem-solving abilities.

• High proficiency, speed, and accuracy in written communication.

• Fluent, clear, and articulate in English.

• Strong organizational skills and effective time management capabilities.

• Experience with customer communication tools such as ZenDesk, task management software, Google Drive, and Email.

• Detail-oriented approach to tasks.

• Bachelor's Degree or equivalent professional experience in financial services.

• Availability to work US Pacific time from 9 AM to 6 PM, including a 1-hour break.

• Must reside in the Philippines.

🏝️ Benefits

• Health Maintenance Organization (HMO).

• HMO dependent coverage/Internet allowance.

• Paid Time Off (PTO).

• Company-provided laptop.