Clinical Triage Nurse, RN

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming sick calls from patients of the Medical Group.

• Evaluate patient symptoms and deliver suitable medical guidance.

• Assess the necessary level of care and coordinate with the healthcare team.

• Review clinical test results and summarize them to assist healthcare providers.

• Prioritize and respond quickly to incoming calls, voicemails, and test outcomes.

• Categorize interactions for clinical triage or transfer to another team member.

• Conduct comprehensive phone assessments utilizing probing questions and the EHR.

• Apply evidence-based guidelines to ascertain urgency and assign triage priorities.

• Recognize when crisis intervention is necessary and connect patients to emergency services.

• Educate patients and caregivers on health maintenance, disease prevention, self-care, medications, and follow-up care.

• Make outbound calls to relay provider orders.

• Collaborate with care teams to ensure patient follow-ups are completed.

• Communicate with patients and families, addressing concerns and providing emotional support.

• Analyze data from results to identify needs, patterns, and variances, and relay findings to providers.

• Enter patient results and quality metrics in accordance with protocols.

• Maintain clear written and verbal communication with team members.

• Adhere to quality standards and productivity expectations.

• Address and escalate patient complaints, grievances, and concerns as necessary.

• Participate in various projects and quality improvement initiatives.

• Undertake additional tasks assigned by the Clinical Triage Manager and/or Director.

⛳️ Requirements

• Graduate from an approved or accredited nursing education program as a Registered Nurse.

• Hold a current and valid RN license.

• Must secure and maintain RN licensure in all service states within 6 months of hire.

• Successfully complete required nursing continuing education requirements.

• Ability to respond decisively and swiftly in urgent and emergent situations.

• Strong understanding of medical terminology and pharmaceuticals.

• Proven experience in multi-tasking effectively.

• Exceptional communication skills, both written and verbal.

• Demonstrated proficiency in utilizing electronic health records (EHR) systems.

• Ability to engage effectively with providers, patient care teams, patients, family members, and facility staff.

• Capable of working remotely and independently.

• Knowledge of fundamental principles, practices, and techniques in primary healthcare.

• Strong organizational abilities and attention to detail.

• Conflict resolution skills are essential.

• Familiarity with Medicare and Medicaid insurances and programs.

• A minimum of 2 years of experience as a Registered Nurse.

• Experience in a contact center environment.

• Experience in nurse triage roles.

• Familiarity with Aprima (EHR) is preferred.

• Multistate License (MSL) is required.

• Candidates may need to undergo a background check in the state of Florida.

🏝️ Benefits

• Health, Dental, Vision, Disability & Life Insurance.

• 401K Retirement Plan (with company match).

• Reimbursement for Tuition, Professional Licenses, and Certifications.

• Paid Time Off, Holidays, and Volunteer Time Off.