Clinical Training and Education Manager – Endo

This is a fully remote position, open to applicants in New York, +3 more states.

📋 Description

• Provide comprehensive training and educational programs related to company products, procedures, and best practices.

• Present approved materials during didactic training sessions.

• Offer case support to both domestic and international customers who have received training.

• Conduct assessment tests and create training curricula and programs.

• Establish protocols and assist with field assessments for new product market research trials.

• Design and implement ongoing home-study training courses.

• Facilitate staff training and deliver clinical feedback to address customer issues.

• Act as the company's clinical expert.

• Standardize and digitize sales training materials.

• Collaborate with Product Managers to create sales training and in-servicing videos.

• Address clinical inquiries from doctors, technicians, and sales representatives.

• Aid sales and marketing initiatives by providing in-servicing to key customers on Merit products.

• Support and train clinicians in the field while troubleshooting product-related challenges.

• Evaluate the clinical competency of new employees and offer feedback and recommendations.

• Author technical papers for emerging markets, segments, and niches.

• Organize and execute symposiums and clinical education events.

• Create value-added CEU credits.

• Perform other necessary duties and tasks.

⛳️ Requirements

• Education and/or business experience equivalent to a related Bachelor's Degree.

• At least six years of hands-on medical experience.

• Experience in the Endoscopy and/or General Surgery divisions is preferred.

• Exceptional communication skills.

• Ability to analyze feedback in a training context and devise strategies for enhancing knowledge, skills, and abilities.

• Comprehensive understanding of training and development techniques.

• Capability to implement a corporate sales training program.

• Strong analytical skills and the ability to comprehend complex issues.

• Excellent organizational abilities and capacity to coordinate large-scale programs.

• Proven computer skills, especially with spreadsheets, word processing, databases, and other relevant software applications.

• Education and clinical experience equivalent to a Registered Nurse, Surgery Technician, or Radiology Technician is preferred.

• Experience in medical product sales and sales training is preferred.

• Proficiency in product training.

• Experience in writing and preparing sales training manuals.

• Skill assessment testing experience.

• Development of training curricula/programs.

• Product troubleshooting capabilities.

• Strong interpersonal communication skills.

• Ability to lift up to 50 lbs.; local practices may apply.

🏝️ Benefits

• Bonus eligible.

• Medical, dental, and various other insurance options (eligible the first of the month after 30 days).

• Low-cost onsite medical clinic.

• Two onsite cafeterias.

• Employee garden and gardening classes.

• 3 weeks of vacation.

• 1 week of sick time.

• Paid holidays.

• 401(k) plan.

• Health Savings Account.

• Multiple shifts and hours available: Days, Swing (Evening), and Nights.