Clinical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Educate hospital personnel on the proper and safe operation of Hyperfine products within clinical settings.

• Modify workflows to enhance product value and usage.

• Deliver tailored training and assistance to new operators of the Swoop System.

• Sustain strategic partnerships and offer support post-installation.

• Cultivate relationships with hospital staff and advise on best practices and use cases.

• Offer clinical insights and feedback for new research and development initiatives.

• Assist in product evaluations and clinical research studies.

• Refine customer standard procedures and workflows.

• Aid in adoption and utilization efforts while identifying retention or expansion opportunities.

• Collaborate with the Sales team throughout sales processes, including participating in site demonstrations.

• Assist with Swoop utilization efforts and designated opportunities.

• Work with internal stakeholders to relay feedback, spot trends, and enhance value for both customers and Hyperfine.

• Recognize attrition risks and product deficiencies, escalating them with suggested follow-up actions.

• Provide customer success assistance to both existing and prospective clients.

• Represent Hyperfine and showcase products at trade shows and professional meetings.

• Facilitate the development of MRI peer champions and Key Opinion Leaders.

• Support upgrades for scanner software and firmware.

• Execute scanner implementations at customer locations.

• Conduct both virtual and in-person training sessions for scanner operation.

• Participate in image evaluations alongside customer physicians and Hyperfine medical officers.

• Offer backup for image demonstrations and case discussions with healthcare personnel.

• Provide support for trade show images and case evaluations.

⛳️ Requirements

• Associate’s degree in Radiology Sciences or a related discipline.

• Registered Technologist with the ARRT (American Registry of Radiologic Technologists) and current MR (Magnetic Resonance) credentialing or its equivalent.

• Over 3 years of experience in clinical MR imaging or comparable experience, such as 3+ years in X-ray combined with 2 years in MRI within a hospital environment.

• More than 2 years of experience in clinical applications or clinical training.

• Comprehensive understanding of the critical care environment to provide consultative clinical advice.

• Experience collaborating with physicians, business administration, and clinical stakeholders.

• Knowledge of MRI safety and screening, including evaluating contraindications for portable low-field versus high-field MR.

• Understanding of MRI sequences, protocols, and workflow optimization.

• Proficient computer skills.

• Exceptional written and verbal communication abilities.

• Willingness to travel up to 75% of the time both within and outside the territory, including occasional weekend travel.

• Capability to work extended hours and perform effectively under pressure with tight deadlines.

• Reside near a major airport.

• Own a vehicle for ground transportation.

• Live within the assigned territory and operate from a home-based office.

• Candidates must be authorized to work for any employer in the United States; Hyperfine cannot provide or assume employment visa sponsorship.

🏝️ Benefits

• Eligible to participate in Hyperfine's corporate bonus and equity incentive programs.

• Flexible home-based office arrangements.

• Coverage for travel expenses incurred during company-supported travel requirements.