Clinical Success Manager – EMEA

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of and nurture installed base accounts as the primary liaison to enhance long-term customer success and satisfaction.

• Establish and uphold trust-based relationships with clinical, technical, and executive stakeholders.

• Collaborate effectively with Product Development, Marketing, Training, Clinical Applications, Physics Support, and Service teams.

• Relay customer and prospective customer feedback internally to inform processes.

• Act as a bridge between customers and internal teams to guarantee seamless execution and high customer satisfaction.

• Facilitate the success of first-in-country product implementations.

• Propel installed-base revenue growth through upgrades, service offerings, and new business ventures.

• Assist in the complete sales cycle from identifying opportunities to closing deals.

• Partner with regional business leaders, business management, and regional service heads on trade-ins, trade-ups, service purchases, contract negotiations, and renewals.

• Conduct customer visits and co-present demonstrations, translating complex solutions into clinical and business value.

• Support workshops and on-site engagements.

• Identify and escalate customer needs, challenges, competitive developments, and market insights.

• Serve as a liaison between key opinion leaders and the company’s medical affairs.

• Document customer interactions and projects in the CRM system.

• Maintain current expertise to provide informed guidance to customers.

• Participate in key meetings and trade shows such as ESTRO to enhance brand presence, gather market insights, and foster prospect relationships.

⛳️ Requirements

• Strong clinical background in radiotherapy, oncology, medical physics, or a related field.

• Proven experience in a customer-facing role with commercial exposure (sales, account management, or similar).

• Demonstrated capability to drive business within the installed base and cultivate new opportunities.

• Excellent communication and presentation skills, with the ability to articulate complex concepts compellingly.

• Natural talent for building relationships, influencing stakeholders, and establishing customer trust.

• Self-motivated, proactive, and comfortable operating with a high degree of autonomy and accountability.

• Practical experience with the complete product portfolio.

• Fluent in the local languages of the regions covered.

• Willingness to travel up to 50% of the time within the assigned territory.

• Must provide proof of permanent authorization to work in the country of application without sponsorship.

🏝️ Benefits

• Inclusive and collaborative work environment.

• Equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.