Clinical Success Manager

This is a fully remote position, open to applicants in Italy, +4 more countries.

📋 Description

• Demonstrate, install, and provide training on Radformation’s suite of automation tools to clinics.

• Collaborate with clinics to identify their challenges and offer solutions, either independently or in conjunction with the programming team.

• Partner with the EMEA sales team to showcase software to potential customers and train clinics that have recently adopted the technology.

• Regularly check in with existing customers to gather feedback and inform them about new features.

• Conduct webinars to address clinics' inquiries and highlight software features.

• Create training materials tailored for clinics.

• Work alongside clinics on research initiatives and assist the EMEA sales team in recruiting reference sites.

• Participate in conferences and on-site meetings to demonstrate the software and connect with clinicians.

• Guide clinics in developing efficient workflows and enhancing clinical safety.

• Foster relationships with clinics and integrate their feedback into product development.

⛳️ Requirements

• At least 2 years of experience in clinical treatment planning.

• Strong critical thinking abilities.

• Outstanding presentation skills.

• A positive attitude with a commitment to excellence in patient care.

• Proficient in English, both written and spoken.

• Proficient in Italian and/or German, both written and spoken.

• Mastery of treatment planning and the clinical workflow in radiation oncology.

• Excellent organizational skills and the capability to work independently.

• Superior communication skills, both written and verbal.

• Willingness to travel up to 15% of the time.

• Preferred: 5 years of experience in clinical treatment planning.

• Preferred: Experience in teaching treatment planning.

• Preferred: Background in customer success.

• Preferred: Fluency in French or Spanish.

🏝️ Benefits

• A variety of high-quality medical plan options with significant employer contributions toward premiums, often covering the entire cost based on the chosen plan.

• Health coverage that begins on the first day of employment.

• Short-term and long-term disability insurance along with supplementary life insurance.

• 401(k) plan with employer matching, vested immediately.

• Annual reimbursement for professional memberships.

• Opportunities for conference attendance and ongoing learning.

• Self-managed paid time off (PTO) along with 10 paid holidays.

• Monthly internet stipend.

• Company-provided laptop and a one-time stipend for home office setup.

• Fully remote work environment with virtual events and annual retreats.

• Locally compliant, competitive benefits for global team members through EOR partners.