Clinical Specialist

This is a fully remote position, open to applicants in Kansas, +2 more states.

📋 Description

• Integrate the organization's technology into Cardiac Cath, Hybrid OR, and IR Labs at both new and existing ACIST accounts.

• Install ACIST equipment and devices.

• Educate clients on optimal equipment usage while fostering relationships at various call points.

• Provide procedural assistance to Interventional Cardiologists, Interventional Radiologists, Vascular/Cardiothoracic Surgeons, and additional staff.

• Cultivate customer relationships during product adoption visits.

• Identify training requirements and implement activities that support product adoption and effectiveness.

• Convert non-adopters through consultative selling and collaboration with customers.

• Develop and implement consumable utilization strategies in partnership with the Territory Sales Manager.

• Resolve product issues and concerns to ensure long-lasting customer satisfaction.

• Maintain records of customer activity and profiles in Salesforce.com.

• Act as a consultative resource using the Vital Signs process and perform baseline assessments.

• Install medical equipment, which includes site and staff assessments, unpacking, testing, setup, OEM integration, coordination, training execution, and documentation.

• Present features and benefits while training customers on proper equipment and device usage.

• Establish follow-up plans and document staff proficiency.

• Execute comprehensive training plans for physicians and clinical staff to ensure device proficiency and safety.

• Ensure best practices and patient safety in the use of ACIST devices.

• Collaborate with the Territory Sales Manager on technology integration in new accounts.

• Address ongoing customer needs through effective cross-functional communication and collaboration.

• Convey product requirements to Engineering, service activities to Service, customer feedback to Marketing, and logistics needs to Sales Administration.

• Provide case and clinical support during product demonstrations and evaluations.

• Stay informed on product literature, promotional materials, and industry advancements.

⛳️ Requirements

• Minimum qualifications include RCIS, RN, RT, or a related healthcare license.

• At least 3 years of clinical experience in the interventional or peripheral cardiovascular laboratory, or a thorough understanding of current interventional practices and procedures.

• Capability to conduct impactful presentations during training and customer interactions.

• Demonstrated ability to exhibit strong persuasive skills, handle objections, and solve problems in high-pressure situations.

• Proven competency as a team contributor: action-oriented, perseverant, agile learner, and detail-oriented.

• Proficient in computer applications such as Word, Outlook, Excel, and PowerPoint.

• Ability to manage multiple projects simultaneously.

• Capability to work independently and exercise judgment in line with organizational and departmental guidelines.

• Ability to learn and implement the Vital Signs process, including completing baseline assessments according to protocols outlined in the Account Database (Salesforce.com).

• Ability to lift equipment weighing up to 50 pounds.

• Willingness to travel a minimum of 70-80% of the time, including overnight travel.

• Valid driver's license required.

• Must meet and maintain customer/medical facility access requirements, including vendor credentialing standards and regular or periodic drug screenings with satisfactory results.

• Bachelor’s degree is preferred.

• Over 5 years of clinical experience in a diagnostic and interventional cardiovascular laboratory utilizing the ACIST contrast delivery system is preferred.

• Sales experience is a plus.

• Scrub experience is preferred.

🏝️ Benefits

• Paid Time Off.

• Company Holidays.

• 100% paid family leave options for parents, grandparents, and eligible family members.

• Annual incentive plan.

• 401k savings plan contributions.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Employer HSA contributions.

• Employee assistance program.

• Short-term disability.

• Structured on-the-job learning.

• Workshops and seminars.

• Tuition reimbursement program.

• Business casual attire.

• Flexibility in schedule, where possible.