Clinical Services Operational Specialist – CSOS

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver operational and administrative assistance within designated departments or teams.

• Prepare, verify, enter, organize, sort, route, and process electronic records through designated workflows.

• Conduct investigations to resolve intricate errors, record issues, workflow inquiries, and system problems.

• Communicate findings from research, record updates, and workflow information to staff, colleagues, and management.

• Offer guidance based on research outcomes, procedures, and business requirements.

• Monitor, track, and relay workload status.

• Create, receive, process, and direct incoming and outgoing communications.

• Cross-train and assist with various functions or workloads.

• Prioritize tasks and workloads based on business demands, deadlines, and directives from leadership.

• Collaborate with colleagues, leaders, and internal stakeholders.

• Process live claims using relevant computer systems, as assigned.

• Mentor or train colleagues as assigned.

• Execute additional duties, special projects, and assignments as required.

• May coordinate work activities and assist in training or reporting activities.

• Primarily work in an office or remote office setting utilizing standard office equipment and computer systems.

⛳️ Requirements

• High School Diploma or equivalent.

• A minimum of one (1) year of experience in clerical or administrative support.

• Must successfully complete all required pre-employment screenings, including a drug test.

• Ability to obtain and maintain necessary access approvals, credentials, or background clearances relevant to the assigned contract or work location.

• Proficient in working accurately across multiple computer systems simultaneously.

• Strong computer skills, particularly in Microsoft Office applications.

• Excellent written and verbal communication abilities.

• Capacity to research, analyze, and resolve record or workflow problems.

• Ability to organize tasks, prioritize assignments, and adapt to evolving business needs.

• Capability to maintain confidentiality and manage sensitive information appropriately.

• Ability to work collaboratively with peers, leaders, and internal stakeholders.

• Keen attention to detail and a commitment to quality.

• No overnight or out-of-area travel anticipated; local movement within local sites required.

• Ability to fulfill essential physical requirements with or without reasonable accommodation, including extended sitting or standing, keyboarding, screen viewing, communication, and lifting up to 25 pounds.

🏝️ Benefits

• Free medical, dental, and vision insurance for employees.

• Medical opt-out plan available for eligible employees.

• Paid holidays and sick leave.

• Paid vacation available after one year of employment, based on hours worked.

• Eligibility for a 401(k) plan for full-time employees starting the first of the month following the date of hire.

• Additional benefits including Accident, Critical Illness, Short Term Disability, and Hospital coverage.

• Employee Assistance Program.

• Full-time schedule, Monday through Friday, with shift times ranging from 8 am to 8 pm.