Clinical Services Operational Specialist – CSOS

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide operational and administrative assistance within designated departments or teams.

• Prepare, verify, enter, organize, sort, route, and process electronic records through designated workflows.

• Conduct research to address errors, record issues, workflow inquiries, and system-related problems.

• Communicate research results, record status, and workflow updates to staff, colleagues, and management.

• Offer guidance based on research outcomes, established procedures, and business requirements.

• Monitor, track, and report on workload status.

• Create, receive, process, and route both incoming and outgoing communications.

• Cross-train and assist with multiple functions or workloads.

• Prioritize tasks and workloads based on business requirements, deadlines, and leadership guidance.

• Collaborate with colleagues, management, and internal stakeholders.

• Process live claims utilizing relevant computer systems.

• Mentor or train colleagues as assigned.

• Execute additional duties, special projects, and assignments as needed.

• Support inspections, meetings, incident response, and contract operations through local movement between sites as necessary.

⛳️ Requirements

• High School Diploma or equivalent.

• At least one (1) year of clerical or administrative support experience.

• Must successfully complete all required pre-employment screenings, including a drug test.

• Ability to obtain and maintain necessary access approvals, credentials, or background clearances relevant to the assigned contract or work location.

• Candidates must live within 55 miles of Rockledge, Florida.

• Capability to work accurately across multiple computer systems concurrently.

• Proficient computer skills, including Microsoft Office applications.

• Excellent written and verbal communication skills.

• Ability to research, analyze, and resolve record or workflow challenges.

• Capability to organize tasks, prioritize assignments, and adapt to evolving business needs.

• Ability to maintain confidentiality and manage sensitive information appropriately.

• Strong collaborative skills with peers, management, and internal stakeholders.

• High attention to detail and dedication to quality.

• Ability to meet essential physical requirements, with or without reasonable accommodation.

• Capability to lift, carry, or move standard office materials and equipment weighing up to 25 pounds.

🏝️ Benefits

• Free medical, dental, and vision insurance for employees.

• Medical opt-out plan available for eligible employees.

• Paid holidays and sick leave.

• Paid vacation available after one year of employment, based on hours worked.

• Eligibility for 401(k) plan for full-time employees starting on the first of the month following the date of hire.

• Supplemental benefits including Accident, Critical Illness, Short Term Disability, and Hospital coverage.

• Employee Assistance Program.