Clinical Services Manager

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Cultivate relationships with endocrinologists, primary care physicians, and diabetes management teams.

• Provide education to healthcare professionals regarding diabetes management, technologies, and treatment methodologies.

• Engage in local diabetes care events and initiatives.

• Organize and conduct tailored patient training sessions on Insulet products.

• Assess patient requirements and tailor training programs accordingly.

• Offer follow-up consultations, troubleshooting assistance, and continuous patient education.

• Ensure patient training aligns with the clinical treatment plans established by healthcare providers.

• Clarify device features, functionalities, and recommended practices.

• Evaluate and suggest Certified Pod Trainers for consultancy roles.

• Supervise Certified Pod Trainers, offering product updates and clinical support.

• Utilize data sources to guide educational strategies and team initiatives.

• Maintain Salesforce and other data systems to track training metrics.

• Oversee administrative operations while adhering to budgetary guidelines.

• Advocate for insulin pump therapy to both providers and patients using clinical expertise.

• Collaborate with territory partners to meet shared sales objectives.

• Leverage patient success narratives and clinical sales techniques to enhance product adoption.

• Implement strategic, patient-focused field sales activities within defined guidelines.

⛳️ Requirements

• Associate degree.

• 2+ years of relevant clinical experience.

• Current professional credentials and/or certifications, such as Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), Registered Nurse (RN), PharmD, or other clinical certifications.

• State licensure as mandated by state regulations.

• Valid driver’s license.

• Exceptional oral and written communication abilities.

• Strong skills in influencing and collaborating with others.

• Proven ability to educate both providers and patients in a clinical environment.

• Capability to resolve complex issues and take suitable actions.

• Proficient in executing territory business strategies.

• Familiarity with large data systems and personal devices, including insulin pumps and continuous glucose monitors.

• Must reside within the designated geographic area of the assigned territory.

• Willingness to travel frequently by car within the assigned geographic region.

• Physical ability to lift, carry, and transport up to 30 lbs.

• Preferred: Bachelor's degree.

• Preferred: 2+ years of experience in conducting clinical training and/or managing insulin pump patients.

• Preferred: Previous commercial experience in the medical device or pharmaceutical industry.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid time off (PTO).

• Additional wellness programs for employees.

• Eligibility for incentive compensation.