Clinical Services Director

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Take ownership of the cadence and accountability framework for NAPA client relationships.

• Organize and arrange client meetings, ensuring stakeholder involvement and relationship touchpoints.

• Monitor and document client engagement activities in the CRM, highlighting any signs of disengagement or dissatisfaction.

• Create materials and briefings for executive discussions and client meetings.

• Act as the primary point of resolution for operational issues in designated markets, encompassing staffing, payroll, scheduling, credentialing, and compliance matters.

• Promote accountability across shared services and escalate issues beyond the decision-making scope to the RVP.

• Advocate for clinicians and collaborate on recruitment, onboarding, credentialing, engagement, and retention efforts.

• Participate in candidate interviews and deliver premium onboarding assistance.

• Monitor premium pay, vacancy trends, locum reliance, staffing-model risks, and operational challenges.

• Provide operational and relational capacity support to Regional Vice Presidents.

• Prepare briefing materials, financial summaries, and support for strategic engagements and regional initiatives.

• Identify unresolved issues and offer structured recommendations to RVPs.

• Discover and cultivate expansion opportunities within assigned client accounts.

• Formulate strategic plans for cross-credentialing and market-based clinical teams.

• Highlight opportunities related to new service lines, ASC development, volume growth, and contract expansion.

• Monitor competitive dynamics and identify both threats and opportunities.

• Provide support across multiple markets within a region or across regions based on necessity and strategic priorities.

• Assume full P&L responsibility for the designated market and contribute to the operational and financial health of the portfolio.

⛳️ Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related discipline.

• MBA or equivalent is preferred.

• Over 5 years of progressive experience in healthcare operations, account management, or clinical services administration, ideally within an anesthesia or physician practice management setting.

• Proven track record in managing complex client relationships while achieving measurable retention or satisfaction outcomes.

• Strong financial literacy, including the ability to read site-level P&Ls, detect performance variances, and clearly communicate financial risks.

• Experience in coordinating clinician recruitment, credentialing, and onboarding processes in a multi-site healthcare context.

• Outstanding interpersonal, written, and verbal communication abilities, with a demonstrated capacity to build trust with clinicians, hospital administrators, and executive stakeholders.

• Willingness and capability to travel frequently; expected travel is between 30–50% based on market portfolio.

• Practical experience with clinical operations systems, including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM platforms (Microsoft Dynamics preferred).

• Experience in supporting or leading new site implementations in a healthcare services environment.

• Familiarity with various types of client contractual agreements.

🏝️ Benefits

• Paid Time Off

• Health insurance

• Life insurance

• Vision insurance

• Dental insurance

• Disability insurance

• AD&D insurance

• Flexible Spending Accounts

• Health Savings Accounts

• 401(k)

• Leadership and professional development opportunities