Clinical Representative

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Deliver procedural support and technical expertise to physicians, nurses, and staff utilizing Monarch Urology in both hospital and ambulatory surgery center settings.

• Cultivate and sustain customer relationships through clinical assistance, training, education, and prompt service.

• Aid in account development initiatives aimed at enhancing clinical confidence, boosting user proficiency, and promoting system and disposable usage.

• Support product and clinical demonstrations, launch planning, training sessions, and customer education programs.

• Recognize and capitalize on educational opportunities to enhance customer skills, procedural effectiveness, and clinical uptake.

• Collaborate with the Area Sales Leader and Regional Business Director on business goals, account strategies, and referral development.

• Act as a liaison between customers and internal teams for inquiries, issue escalation, peer-to-peer review requests, and reporting of complaints or technical concerns.

• Acquire in-depth product knowledge and comprehension of kidney stone treatment workflows, customer requirements, and procedural best practices.

• Exhibit professionalism, service excellence, and compliance in all customer interactions.

• Lead and assist in account-level sales efforts to guarantee product procurement and availability.

⛳️ Requirements

• A bachelor’s degree along with a minimum of 3 years of pertinent experience, or an associate degree or medical certification with at least 5 years of relevant experience.

• Experience in clinical, medical device technical roles, sales, procedural support, operating room settings, or other healthcare-related fields.

• Preferred experience in urology, endourology, surgical robotics, or another highly specialized procedural area.

• Capability to learn and articulate technical and clinical concepts to physicians and clinical staff.

• Strong skills in customer service, organization, and collaboration.

• Ability to operate in all hospital departments and ambulatory surgery center environments, including live patient cases and necessary protective equipment.

• Hospital credentialing and adherence to customer access protocols.

• Willingness to travel extensively, including overnight trips, up to 90% within the designated territory.

• A valid driver’s license.

• Competence to work in a regulated environment, complying with relevant quality and healthcare industry standards.

🏝️ Benefits

• Sales incentive compensation program/MBO.

• Company vehicle or car allowance via the J&J Fleet program.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short- and long-term disability insurance.

• Business accident insurance.

• Group legal insurance.

• Pension plan.

• 401(k) savings plan.

• Long-term incentive program.

• Vacation – up to 120 hours annually.

• Sick time – up to 40 hours annually.

• Holiday pay, including Floating Holidays – up to 13 days annually.

• Work, Personal, and Family Time – up to 40 hours annually.