Clinical Payments Specialist

This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversee global investigator payments from start to finish for designated studies

• Establish, implement, manage, and finalize study payment solutions

• Proactively gather information from teams, systems, and tools in a timely manner

• Comprehend global contract terms, budgets, and payment timelines to synchronize site payments with Clinical Trial Agreements

• Analyze and present data to stakeholders

• Serve as a liaison among investigative sites, clinical research teams, and functional leaders

• Conduct payment reconciliations at required intervals

• Compare budgeted versus actual expenditures and discuss findings with project teams

• Create and offer budget forecasts related to investigator payments

• Compile and distribute aggregated monthly payment reports for paid and unpaid sites

• Engage in client and project team meetings

• Prepare for, participate in, and follow up on audits and inspections

• Participate in necessary and relevant training

• Act as the primary contact for investigator-related inquiries

• Identify patterns in underpayments and overpayments

• Assess trends and enhance revenue cycle processes

• Collaborate with financial and clinical departments

• Investigate and resolve payment discrepancies

• Provide customer service to internal teams, external sites, and sponsors

• Perform additional duties as assigned

⛳️ Requirements

• Exceptional written and verbal communication skills

• Capability to work independently as well as part of a team

• Strong interpersonal abilities in a dynamic and rapidly evolving environment

• Ability to exercise independent judgment with sensitivity to decisions needing supervisory approval

• Competence in managing multiple tasks, including quick responses to generate new documents, forms, and tools

• Excellent organizational skills, including the capacity to create naming conventions and filing structures

• Advanced proficiency in Microsoft Word, Access, Excel, PowerPoint, and Publisher

• Knowledge of ICH, GCP, FDA, or EU directive regulations, as applicable, along with local regulatory requirements

• Proficient spoken and written English skills

• Fluency in the language of the country of location

• Energetic, diligent, and customer-focused

• A minimum of two years of experience with a CRO or pharmaceutical company in a pertinent role involving qualitative data entry, data validation in finance, project management, or contracts is preferred

• A four-year college degree or university degree, OR a two-year college degree accompanied by one or more years of experience in office administration or a similar role, OR skill sets and proven performance equivalent to the above

• Advanced proficiency in English

• Fluency in the Japanese language is a mandatory requirement

🏝️ Benefits

• Equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other classes protected by applicable law

• Diverse and inclusive workplace

• Supportive and collaborative teams

• Accessible leadership

• Opportunities for employees to thrive and grow professionally