Clinical Payments Specialist

This is a fully remote position, open to applicants in Japan.

📋 Description

• Comprehensive management of global investigator payments for designated studies.

• Gather information from all relevant teams, systems, and tools in a timely and proactive manner.

• Comprehend global contract terms, budgets, and payment schedules to ensure that payments to investigative sites are in accordance with the Clinical Trial Agreement.

• Analyze and present data to various stakeholders.

• Act as a liaison among investigative sites, clinical research teams, and other functional leaders.

• Conduct payment reconciliations at specified intervals.

• Complete an analysis of budgeted versus actual expenditures and discuss findings with the project team.

• Develop and provide budget forecasts related to investigator payments.

• Create and distribute consolidated monthly payment reports that detail both paid and unpaid sites.

• Engage in client and project team meetings.

• Prepare for, participate in, and follow up on audits and inspections.

• Attend all necessary and relevant training sessions.

• Serve as the primary contact for investigator-related inquiries.

• Identify patterns in underpayments and overpayments.

• Assess trends and work towards resolving and improving revenue cycle processes.

• Collaborate with both financial and clinical departments.

• Investigate and identify payment discrepancies.

• Provide exceptional customer service to internal Worldwide Clinical Trials teams as well as external sites and sponsors.

• Perform additional duties as assigned.

⛳️ Requirements

• Outstanding written and verbal communication skills.

• Capability to work independently as well as part of a team.

• Strong interpersonal skills in a dynamic and fast-paced environment.

• Ability to exercise independent judgment while being sensitive to decisions requiring supervisory approval.

• Proficient in managing multiple tasks, including quick responses in generating new documents, forms, and tools.

• Strong organizational skills, including the ability to create naming conventions and filing structures.

• Advanced proficiency in Microsoft Office applications, including Word, Access, Excel, PowerPoint, and Publisher.

• Knowledge of the International Council for Harmonisation (ICH), Good Clinical Practice (GCP), and Food and Drug Administration (FDA) or European Union (EU) directive regulations, as applicable, along with local regulatory requirements.

• Excellent spoken and written English skills, with fluency in the language of the country of location.

• Minimum of two years of experience with a Contract Research Organization (CRO) or pharmaceutical company in a relevant role involving qualitative data entry, data validation in finance, project management, or contracts is preferred.

• A four-year college degree, or a two-year college degree combined with one or more years of experience in office administration or a similar role, or skill sets and proven performance equivalent to the above.

• Advanced proficiency in English.

• Fluency in the Japanese language is a mandatory requirement.

• Energetic, diligent, and focused on customer service.

🏝️ Benefits

• Equal employment opportunity without regard to race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or any other class protected by applicable law.