Clinical Payments Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the complete global Investigator payment process for designated studies.

• Establish, implement, manage, and finalize the study payments solution.

• Proactively and promptly gather information from teams, systems, and tools.

• Comprehend global contract terms, budgets, and payment schedules, ensuring that site payments comply with Clinical Trial Agreements.

• Analyze and present data to relevant stakeholders.

• Act as a liaison between clinical research sites, research teams, and functional leaders.

• Conduct payment reconciliations at required intervals.

• Evaluate budgeted versus actual expenditures and discuss insights with project teams.

• Create budget forecasts for Investigator payments.

• Generate and distribute comprehensive monthly payment reports detailing paid and unpaid sites.

• Engage in client and project team meetings.

• Prepare for, attend, and follow up on audits and inspections.

• Complete necessary training.

• Serve as the primary point of contact for inquiries related to investigator payments.

• Identify trends in underpayments and overpayments, striving for resolution and improvements in the revenue cycle.

• Collaborate with both financial and clinical departments.

• Investigate and resolve payment discrepancies.

• Provide exemplary customer service to internal Worldwide Clinical Trials teams, as well as external sites and sponsors.

• Perform additional assigned duties.

⛳️ Requirements

• A minimum of 2 years’ experience with a CRO/Pharma Company in a relevant role involving qualitative data entry, data validation in Finance, Project Management, or Contracts is preferred.

• A four-year college degree or equivalent OR a two-year college degree with one or more years of experience in office administration or a similar position OR skill sets and proven performance that are equivalent.

• Proficiency in English, both written and spoken, at an advanced level.

• Exceptional written and verbal communication skills.

• Capability to work independently as well as collaboratively within a team.

• Strong interpersonal skills in a dynamic and fast-paced setting.

• Ability to make independent judgments with awareness of decisions requiring supervisory approval.

• Competence in managing multiple tasks, including quick turnaround in creating new documents, forms, and tools.

• Strong organizational skills, with the ability to develop naming conventions and filing systems.

• Advanced proficiency in MS Office applications, including Microsoft Word, Access, Excel, PowerPoint, and Publisher.

• Knowledge of ICH, GCP, FDA, or EU directive regulations (as applicable), along with local regulatory requirements.

• Excellent spoken and written English skills, along with fluency in the language of the country of location.

🏝️ Benefits

• Full-time employment.

• Remote work arrangement.

• Diverse and inclusive work environment.

• Supportive and collaborative teams.

• Equal employment opportunities.