Clinical Payments Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee global Investigator payments from initiation to completion for designated studies

• Establish, implement, manage, and finalize the study payments solution

• Proactively and promptly gather information from teams, systems, and tools

• Comprehend global contract terms, budgets, and payment schedules, ensuring site payments are consistent with Clinical Trial Agreements

• Analyze and present data to stakeholders effectively

• Serve as a liaison between sites, clinical research teams, and functional leaders

• Conduct payment reconciliations at required intervals

• Evaluate budgeted versus actual expenditures and discuss findings with project teams

• Create budgetary forecasts for investigator payments

• Generate and distribute comprehensive monthly payment reports indicating paid and unpaid sites

• Engage in client and project team meetings

• Prepare for, participate in, and follow up on audits and inspections

• Complete all necessary training

• Act as the primary contact for Investigator-related inquiries

• Identify patterns in underpayments and overpayments

• Assess trends and pursue resolutions and improvements in the revenue-cycle process

• Collaborate with financial and clinical departments

• Investigate and resolve payment discrepancies

• Provide exceptional customer service to internal Worldwide Clinical Trials staff, external sites, and sponsors

• Execute additional duties as assigned

⛳️ Requirements

• Minimum of 2 years’ experience with a CRO/Pharma Company in a relevant role involving qualitative data entry, data validation in Finance, Project Management, or Contracts is preferred

• Four-year college degree or equivalent university education OR

• Two-year college degree combined with one or more years of experience in office administration or a similar role, OR

• Skill sets and proven performance equivalent to the above

• Advanced level of English, both written and spoken

• Outstanding written and verbal communication abilities

• Capability to work independently as well as collaboratively within a team

• Strong interpersonal skills in a dynamic and fast-paced environment

• Ability to exercise independent judgment with awareness of decisions requiring supervisory approval

• Proficient in managing multiple tasks, including quickly generating new documents, forms, and tools

• Exceptional organizational skills, including the ability to create naming conventions and filing systems

• Advanced proficiency in MS Office applications, including Microsoft Word, Access, Excel, PowerPoint, and Publisher

• Knowledge and understanding of ICH, GCP, and FDA or EU directive regulations, as applicable, along with local regulatory requirements

• Excellent spoken and written English proficiency, as well as fluency in the language of the country of location

• Energetic, diligent, and customer-focused

🏝️ Benefits

• Full-time employment opportunity

• Equal employment opportunities for all

• A diverse and inclusive workplace

• Supportive and collaborative teams

• Opportunities for employee development and training