Clinical Payments Specialist

This is a fully remote position, open to applicants in Croatia, +6 more countries.

📋 Description

• Oversee the complete process of global investigator payments for designated studies.

• Proactively gather information from teams, systems, and tools in a timely manner.

• Comprehend global contract terms, budgets, and payment schedules to ensure alignment with Clinical Trial Agreements.

• Analyze data and present findings to stakeholders.

• Act as a liaison among investigative sites, clinical research teams, and functional leaders.

• Conduct payment reconciliations at required intervals.

• Examine budgeted versus actual expenditures and discuss the findings with project teams.

• Create and provide budget forecasts for investigator payments.

• Generate and distribute monthly consolidated payment reports for both paid and unpaid sites.

• Attend and contribute to client and project team meetings.

• Prepare for, engage in, and follow up on audits and inspections.

• Serve as the main contact for any investigator-related inquiries.

• Identify trends in underpayment and overpayment, and strive for process enhancements.

• Collaborate with financial and clinical divisions.

• Investigate and resolve discrepancies in payments.

• Deliver customer service to internal teams, external sites, and sponsors.

• Perform additional duties as assigned.

⛳️ Requirements

• Outstanding written and verbal communication abilities.

• Capability to work autonomously as well as collaboratively.

• Strong interpersonal skills in a dynamic and fast-paced environment.

• Ability to exercise independent judgment while being sensitive to decisions requiring supervisory consent.

• Proficiency in managing multiple tasks, including the rapid creation of new documents, forms, and tools.

• Excellent organizational skills, including the ability to create naming conventions and filing structures.

• Advanced proficiency in Microsoft Word, Access, Excel, PowerPoint, and Publisher.

• Familiarity with ICH, GCP, FDA or EU directive regulations, and local regulatory requirements as applicable.

• Excellent spoken and written English, in addition to fluency in the local language.

• A minimum of two years' experience in a CRO or pharmaceutical company in a relevant role involving qualitative data entry, data validation in finance, project management, or contracts is preferred.

• A four-year college degree or university qualification, OR a two-year college degree combined with one or more years of experience in office administration or a similar role, OR equivalent skill sets and proven performance.

• Advanced English proficiency; additional language skills (Japanese, Mandarin, Turkish) are preferred.

🏝️ Benefits

• Equal employment opportunity.

• A diverse and inclusive workplace.

• Supportive and collaborative teams.

• Opportunities for training participation.