Clinical Outreach Specialist

This is a fully remote position, open to applicants in Arizona, +9 more states.

📋 Description

• Interact with potential clients and document all communications in the Client Relationship Management (CRM) system.

• Conduct 60–100 outbound calls each day to prospective clients.

• Inform potential clients about Enhanced Care Management (ECM) services.

• Evaluate client needs and connect them with the care management team.

• Relay important information and client preferences to the care team for tailored care planning.

• Support clients with psychosocial evaluations and create care plans with specific, actionable objectives.

• Examine medical records to record client needs and suggest suitable interventions.

• Utilize Motivational Interviewing, Harm Reduction, and Trauma-Informed Care methodologies.

• Attend weekly Team Operations Meetings to enhance and coordinate care delivery.

• Operate remotely and/or in-person with Vynca patients and clients.

• Utilize computers, laptops, electronic health records, and video-conferencing technology during the workday.

⛳️ Requirements

• Availability to work Monday through Friday, from 8:30am to 5:00pm Pacific Time, with potential flexibility for evenings and weekends.

• Valid California Licensed Vocational Nurse (LVN) license, or Medical Assistant certificate from an accredited organization, or a Bachelor’s degree in a related field.

• At least 2 years of experience in telephonic outreach or enrollment within a high call volume setting.

• Background in working with complex care clients and ECM Populations of Focus.

• Strong oral and written communication abilities.

• Positive interpersonal skills for effective client interaction.

• Proficient with technology, including video conferencing, Google Workspace, Slack, and electronic health records.

• Previous experience in a remote position.

• A quiet and secure workspace to maintain member privacy.

• Capability to test internet speed to ensure smooth application functionality.

• Bilingual in English and Spanish is highly preferred.

• Candidates must reside in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, or Washington.

• Background checks, which may include drug testing or other health screenings, are required prior to employment.

• Employees who interact with patients, clients, or customers must be vaccinated against COVID-19 and influenza; accommodations may be considered.

• Verification of identity and work eligibility using E-Verify upon hiring.

• Ability to occasionally reach, stoop, bend, kneel, and lift items weighing up to 25 pounds.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Income protection benefits.

• Flexible paid time off (PTO).

• Company holidays.

• 401(k) plan.

• Wellness benefits.

• Mileage reimbursement for field roles according to IRS guidelines.

• Occasional travel for training or company events.