Clinical Outreach Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Establish and strengthen connections with clinicians, physicians, educational institutions, hospitals, and community organizations throughout North Carolina.

• Act as a reliable resource for behavioral health care for adolescents and families.

• Support referents and families from the initial contact through the admission process when BrentCare is the suitable choice.

• Assist families in finding appropriate vetted alternatives when BrentCare is not the ideal fit.

• Conduct in-person meetings to comprehend referent needs, tackle treatment obstacles, and position BrentCare as a preferred partner.

• Deliver presentations, continuing education sessions, and workshops for clinical, educational, and community audiences.

• Represent BrentCare at conferences, networking events, and professional gatherings, which may include evenings and weekends.

• Organize facility tours and referent visits to BrentCare programs.

• Create and implement a written territory plan for North Carolina with targets for referrals and admissions.

• Evaluate referral trends and CRM data to prioritize accounts, discover new channels, and recover inactive referents.

• Identify key decision-makers across outpatient practices, psychiatric hospitals, pediatricians, educational systems, EAPs, and military networks.

• Establish a regular in-person calling schedule and meet or surpass monthly referral and admissions objectives.

• Address referral inquiries and assist referring professionals and families throughout the admission process.

• Collaborate with Admissions and Clinical teams to ensure a smooth experience for families.

• Clarify the treatment process and initial stages of care to families.

• Stay informed about regional behavioral health resources and suggest suitable alternatives.

• Record KPI activities in the CRM.

• Work with the Marketing team on collateral, digital content, and event strategies.

• Keep updated on adolescent mental health, substance use treatment, and the competitive environment.

⛳️ Requirements

• Must be a resident of North Carolina; preference for Charlotte or Raleigh metro areas.

• Bachelor's degree in social work, psychology, counseling, marketing, or a related discipline.

• Minimum of 1 year of experience in business development, clinical outreach, or healthcare sales, or 3+ years of relevant industry experience.

• Solid understanding of adolescent development, mental health, and substance use disorders.

• Excellent presentation, communication, and relationship-building abilities, with a compassionate approach to families in distress.

• Proficient with CRM systems and comfortable using data to inform strategy.

• Willingness to travel frequently throughout North Carolina, including occasional overnight stays within the state and visits to BrentCare facilities.

• Possession of a valid driver's license and reliable transportation.

🏝️ Benefits

• Opportunities for occasional overnight travel within North Carolina and to BrentCare facilities.

• Requirement of a valid driver's license and reliable transportation.