Clinical Liaison – Patient Acquisition Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Generate, capture, respond to, and coordinate new patient opportunities through B2B referral sources as well as direct patient and family inquiries.

• Operate the agency’s virtual Patient Acquisition Command Center.

• Engage in AI-driven prospecting and outreach to referral sources.

• Monitor electronic referrals effectively.

• Ensure timely responses to leads within 15 minutes.

• Coordinate the patient intake process.

• Establish and nurture relationships with hospitals, discharge planners, skilled nursing facilities, rehabilitation centers, physician practices, outpatient clinics, senior living communities, assisted living facilities, elder-law professionals, case managers, social workers, community organizations, and other healthcare referral partners.

• Research organizations and key decision-makers.

• Maintain comprehensive records of referral sources.

• Conduct approved outreach and ensure consistent follow-up.

• Identify opportunities and direct qualified conversations to agency leadership or field clinical liaisons.

• Develop and manage the agency’s referral-development engine utilizing AI and approved sales technology.

• Initiate outreach campaigns, oversee follow-up sequences, monitor and categorize responses, and route promising opportunities.

• Assist in converting appropriate referrals and inquiries into assessments and admissions.

• Collaborate closely with U.S.-based clinical and operations personnel without independently making clinical decisions necessitating licensed professional judgment.

⛳️ Requirements

• Exhibit a blend of skills typical of a Clinical Liaison, Intake Specialist, Business Developer, CRM Operator, AI-Enabled Professional, and Patient Acquisition Specialist.

• Possess a solid understanding of referral relationships.

• Comprehend the urgency of patient communication.

• Proactively create new opportunities.

• Document all activities in the CRM system.

• Leverage automation to enhance productivity.

• Recognize that the primary business objective is appropriate patient admissions.

• Research target referral organizations and identify key decision-makers.

• Build, refine, enrich, and segment prospect lists effectively.

• Utilize AI for research and to personalize outreach efforts.

• Launch approved cold-email campaigns.

• Support compliant SMS outreach when suitable.

• Manage follow-up sequences and track responses meticulously.

• Categorize replies and promptly route warm opportunities.

• Maintain accurate outreach records within the CRM.

• Ability to work full-time during U.S. Eastern Time.

🏝️ Benefits

• Performance bonuses.

• Work from home: 100% remote position.

• Stable, long-term full-time opportunity with consistent working hours.

• Paid vacation and personal time according to company policy.

• Eligibility for paid holidays based on company policy.

• Comprehensive training on systems, processes, CRM, referral platforms, and AI tools.

• Career advancement opportunities into roles such as Senior Clinical Liaison, Team Lead, Patient Acquisition Manager, or Operations roles.

• Hands-on experience with healthcare technology, CRM automation, AI prospecting, and patient acquisition systems.

• Supportive collaboration with U.S.-based operations, clinical, and leadership teams.

• Meaningful work that aids in connecting patients and families with necessary care and services.