Clinical Intake Specialist

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Initiate outreach to newly referred clients and document activities in VyncaOS.

• Conduct 8–12 intake visits each day, ensuring assessments are both efficient and precise.

• Support clients during initial intake visits, which include psychosocial assessments and care plans focused on care objectives.

• Review medical records and record client medical needs along with recommended interventions.

• Relay essential information and client preferences to the care team for tailored care planning.

• Implement evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

• Participate in weekly Team Operations Meetings.

• Keep an organized schedule to maximize client intake and engagement.

• Conduct proactive outreach to clients who missed appointments or have not been contacted previously during unscheduled times.

• Be available for warm transfers from field teams and provide same-day responses.

• Achieve key performance metrics in a dynamic work environment.

⛳️ Requirements

• Active, unrestricted California Licensed Vocational Nurse (LVN) license, or a Bachelor’s degree in a related field, or a Medical Assistant certificate from an accredited organization (AAH, AAMA, AMT, NCCT, or NHA).

• At least 2 years of prior intake or admissions experience within a high call volume setting.

• Experience working with complex care clients and ECM Populations of Focus.

• Familiarity with Health Gorilla or Health Record Systems.

• Excellent oral and written communication abilities.

• Strong interpersonal skills and a collaborative mindset.

• Proficient computer skills, including expertise in Google Workspace, MS Office, and internet tools.

• Ability to work autonomously while maintaining high motivation levels.

• Skilled at managing multiple tasks and navigating various platforms, with the ability to adapt and shift priorities as necessary.

• Bilingual proficiency in English and Spanish is highly preferred.

• Availability to work Monday through Friday, from 8:30 AM to 5 PM Pacific Time, with potential for evenings and weekends.

• Applicants must reside in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington.

• A background check, which may include a drug test or other health screenings, is required prior to employment.

• Employees in patient, client, or customer-facing positions must be vaccinated against influenza.

• Identity and work eligibility verification through E-Verify is required upon hiring.

• Occasional travel may be necessary.

• Required physical capabilities include frequently sitting, standing, walking, talking, listening, observing, performing computer work, and utilizing laptop/video-conferencing technology; occasionally reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Income protection benefits.

• Flexible paid time off (PTO).

• Company holidays.

• 401k plan.

• Access to additional wellness benefits.

• Mileage reimbursement for field positions in accordance with IRS guidelines.