Clinical Implementation Specialist I

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with hospital teams to evaluate workflows, pinpoint optimization opportunities, and assist in product configuration.

• Offer on-site clinical assistance during implementation, education, go-live phases, and troubleshooting after implementation.

• Organize, coordinate, and conduct training sessions for clinicians, super-users, and end-users.

• Foster relationships with ZOLL Sales, Hospital Training Teams, nurses, physicians, and department leaders.

• Act as a clinical liaison and escalate any risks or customer issues to technical support and leadership.

• Oversee travel logistics and ensure border-crossing compliance for client sites in Canada and the US.

• Coordinate educational and training initiatives for customers after the sale.

• Work alongside Territory Managers throughout the sales process to establish long-term customer relationships.

• Evaluate learning requirements and plan, implement, and assess educational programs.

• Deliver orientation, continuing education, in-services, and preceptor-model training.

• Engage in quality improvement leadership and assist with process and protocol modifications.

• Support sales efforts, trade shows, distributor training, and other designated functions.

• Manage large-scale system implementations for major hospital systems.

• Design, develop, and carry out educational and training events.

• Relay leads and account updates to Territory Managers.

• Serve as a clinical and technical product authority for ZOLL Hospital products.

• Champion enhanced patient outcomes in inpatient hospital environments.

⛳️ Requirements

• Must reside near a major airport in British Columbia.

• RN, Paramedic, or RT with over 5 years of experience is required.

• A valid passport is necessary.

• A Bachelor's degree (BA or BS) is preferred.

• AHA Instructor certification in BLS/ACLS/PALS is preferred.

• Experience in clinical education is preferred.

• Project management experience is preferred.

• Proven ability to effectively educate clinical personnel.

• Capacity to drive change through education and evidence-based clinical literature.

• Proficiency in integrating iPad, Outlook, and Microsoft Suite into daily work.

• Demonstrates flexibility, autonomy, self-motivation, and professionalism.

• Capable of directing training and in-servicing programs to ensure product compliance.

• Ability to lead and influence cross-functional teams within complex environments.

• Strong analytical and problem-solving skills.

• Ability to adapt in customer situations and work toward successful resolutions.

• Comfortable engaging with C-Suite teams; possesses a strong personal presence.

• Skilled in managing multiple responsibilities and prioritizing effectively.

• Maintains a calm, positive, and proactive attitude.

• Excellent skills in client-facing interactions, internal communication, and verbal/written presentations.

• Strong organizational skills, attention to detail, ability to multitask, manage deadlines, and follow-up.

• Solid proficiency in Microsoft Office.

• Willingness to travel up to 75% of the time.

🏝️ Benefits

• Flexible remote work arrangement

• Comprehensive benefits packages

• Opportunities for career-driven and purposeful work

• Chances to speak at trade shows

• Participation in global team and company events/trade shows