Clinical Implementation Specialist I

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with hospital teams to evaluate workflows, pinpoint optimization opportunities, and assist with product configuration.

• Offer on-site clinical support throughout implementation, training, go-live, and post-implementation troubleshooting.

• Organize, coordinate, and provide training for clinicians, super-users, and end-users.

• Foster relationships with ZOLL Sales, Hospital Training Team, nurses, physicians, and departmental leadership.

• Act as a clinical liaison and escalate any risks or customer concerns.

• Oversee travel logistics and ensure compliance for client sites in Canada and the US.

• Coordinate customer education and training initiatives following a sale.

• Serve as a clinical and technical authority on ZOLL hospital products.

• Manage educational processes applying adult-learning principles, including assessment, planning, implementation, and evaluation.

• Evaluate competency and enhance clinical staff through identified learning needs.

• Provide orientation, ongoing education, in-services, and preceptor-model training.

• Engage in quality-improvement leadership and changes to processes and protocols.

• Support sales teams, trade shows, company booths, and training for distributor partners.

• Oversee customer account educational and training events as a project manager.

• Relay leads and account updates to the Territory Manager.

• Advocate for enhanced inpatient hospital patient outcomes.

⛳️ Requirements

• RN, Paramedic, or RT with a minimum of 5 years of experience is required.

• Bachelor's Degree (BA or BS) is preferred.

• AHA Instructor certification for BLS/ACLS/PALS is preferred.

• Experience in clinical education is preferred.

• Project management experience is preferred.

• Capability to educate clinical personnel successfully.

• Ability to drive change through education and evidence-based clinical literature.

• Proficiency in integrating technology, including iPad, Outlook, and Microsoft Suite.

• Must demonstrate flexibility, autonomy, self-motivation, and a professional demeanor.

• Ability to direct training and in-service programs to ensure product compliance.

• Capacity to lead and influence cross-functional teams in complex settings.

• Strong analytical and problem-solving skills.

• Ability to adapt in customer situations and achieve successful resolutions.

• Comfortable engaging with C-Suite teams and possessing a strong personal presence.

• Capable of managing multiple demands and prioritizing effectively.

• Maintain a calm, positive, "can-do" attitude.

• Excellent skills in client-facing, internal communication, writing, verbal interactions, and presentations.

• Solid organizational skills with strong attention to detail and multitasking capabilities.

• Ability to meet deadlines and follow up as necessary.

• Strong proficiency in Microsoft Office.

• Willingness to travel up to 75% of the time.

• A current passport is required.

🏝️ Benefits

• Comprehensive benefits plans.

• Remote work arrangement.

• Opportunities to attend and represent the company at trade shows.

• Career and purpose-driven work focused on improving patient outcomes.