Clinical Implementation Manager, Surgical Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Travel to clinical locations to spearhead pre-launch preparations prior to the commencement of each skills lab.

• Verify logistics, materials, and overall site readiness in collaboration with site leadership.

• Identify and onboard clinical coordinators on the client side at new locations.

• Arrange preceptor onboarding and ensure the timely shipment of materials before students arrive.

• Increase travel frequency during the clinical scrubs phase and address ad hoc site requests.

• Foster trusting relationships with students throughout their clinical rotations.

• Provide support for students during clinical remediation.

• Monitor cohort advancement in relation to the clinical timeline and identify at-risk students.

• Act as the main point of contact for client-side clinical coordinators and preceptors.

• Conduct onboarding for preceptors through either in-person or virtual sessions.

• Follow up with preceptors and students to finalize evaluations.

• Manage biweekly check-ins with on-site coordinators.

• Deliver presentations to clinical coordinators, preceptors, and hospital staff.

• Support relationships with OR/division directors at the hospital level across multi-site accounts.

• Address or escalate client concerns and manage de-escalation as necessary.

• Collaborate with the Program Director and Customer Success teams to organize client outreach.

⛳️ Requirements

• Active NBSTSA Certified Surgical Technologist (CST) or NCCT TS-C certification; or a nurse/OR professional with significant hands-on operating room experience; or an associate's or nursing degree with first-assist experience.

• Proficient in independently presenting to clinical coordinators, preceptors, and hospital staff on the client side.

• Demonstrated experience in monitoring cohort or program progress and proactively identifying at-risk students or sites.

• Proven experience in managing the logistics of an in-person program, including skills lab setup, materials, and scheduling.

• Willingness to travel to clinical sites on a regular basis — more than 50% of the time.

• Ability to operate with a high degree of autonomy in a rapidly growing organization and contribute to building processes from an incomplete playbook.

• Experience in EdTech or online/hybrid healthcare training environments is advantageous.

• Background in a healthcare training, apprenticeship, or externship placement setting is beneficial.

• Dual certification in surgical technology and sterile processing is a plus.

🏝️ Benefits

• Meaningful Equity Stake.

• Subsidized Medical, Dental, and Vision insurance plan options.

• 401(k).

• FSA, HSA, and commuter benefits.

• Learning stipend.

• Open vacation policy.

• Guidance of 15 days PTO annually.

• Stepful is closed during the last week of December.

• 15 work-from-anywhere days.

• 10 public holidays observed for 2026.