Product Implementation Manager, iQueue for Surgical Clinics

This is a fully remote position, open to applicants in Alaska, +32 more states.

📋 Description

• Lead and autonomously oversee customer implementations from the initial kickoff and discovery phases through data acquisition, solution design, product configuration, validation, and deployment.

• Act as the main point of contact for customers.

• Direct the processes for scheduling, staffing, and operating room assignments utilizing expertise in surgical case management and perioperative workflows.

• Convey technical requirements and data/setup necessities to customer IT and process teams.

• Construct data pipelines, create system interfaces, and tailor workflows.

• Record implementation requirements and modifications.

• Tackle challenges, manage project timelines, and set up post-implementation performance metrics.

• Keep track of customer readiness for go-lives and proactively address risks, obstacles, or misalignments.

• Define success metrics, monitor KPIs, suggest workflow improvements, and offer product feedback.

• Promote adoption by fostering relationships with practice leadership and staff and cultivating super users within customer organizations.

⛳️ Requirements

• Bachelor’s degree in health sciences, engineering, business administration, or a related field, or equivalent years of relevant experience.

• 3-5 years of experience in customer-facing roles within healthcare implementation.

• Proven ability to apply strong quantitative and analytical skills in previous positions.

• Familiarity with general software implementation processes.

• Basic understanding of JavaScript, HTML, and/or CSS.

• Knowledge of healthcare IT systems and data.

• Experience in project management and facilitating change management.

• Outstanding communication, organizational, and stakeholder management abilities.

• Experience collaborating with cross-functional teams (engineering, product, marketing).

• Strong problem-solving capabilities and a proactive attitude towards overcoming challenges.

• Willingness and capability to travel up to 35-50% across the nation.

• Candidates must have legal authorization to work in the United States.

• Visa sponsorship is not available for this position.

🏝️ Benefits

• Intellectual and emotional fulfillment from addressing complex operational challenges in healthcare while enhancing patient access and saving lives!

• Competitive compensation package that includes a target bonus and stock options.

• 401(k) Match.

• Comprehensive healthcare benefits.

• Generous Paid Time Off and Parental Leave.

• Monthly reimbursement for Skill Building.

• Monthly reimbursement for Wellness, Transportation, and/or Home Office expenses.

• Education Reimbursement for select courses/programs.