Clinical Growth Support Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and present clinical product demonstrations customized for care management teams, medical directors, and health plan executives.

• Collaborate with the sales team on discovery calls to uncover clinical challenges and convert them into demo narratives and scripted patient experiences.

• Set up and sustain demo environments featuring realistic clinical data, caseloads, and workflows.

• Act as the clinical subject matter expert during sales discussions, RFP submissions, and client presentations.

• Foster relationships with senior clinical and executive stakeholders.

• Analyze market and client feedback trends and influence clinical positioning priorities in collaboration with product and marketing teams.

• Guide sales and implementation teams on clinical workflows and demo best practices.

• Establish credibility and cultivate relationships with healthcare stakeholders as a clinical workflow expert.

• Perform organizational readiness assessments.

• Recognize opportunities and challenges for both prospective and existing clients.

• Design and enhance clinical workflows that align with client objectives.

• Execute ROI analyses based on quality metrics and value-based care considerations.

• Simplify complex clinical concepts for a wide range of stakeholder audiences.

• Create user-focused materials with marketing, including one-pagers, case studies, workflow guides, and campaign content.

• Evaluate marketing and sales collateral to ensure clinical accuracy.

• Convert product features into benefits for navigators, case managers, members, and patients.

• Support clients throughout the sales and implementation process using clinical best practices.

• Organize and lead clinical training sessions for staff and providers.

• Partner with healthcare teams on data-driven quality improvement projects.

• Provide consulting services on evidence-based practices and clinical guidelines.

• Identify opportunities for program growth based on outcome data.

• Assist clients in measuring and showcasing clinical impact through performance metrics and caseload reports.

⛳️ Requirements

• Master's degree in Social Work, Counseling, Psychology, or a related field in behavioral health.

• Current clinical license or certification (LCSW, LPC, LMFT, CCM, PhD, PsyD).

• At least 5 years of clinical experience in behavioral health, preferably in integrated care environments.

• Direct experience within a health system or health plan in roles such as care navigator, care manager, or case manager.

• Familiarity with evidence-based practices for mental health and substance use disorders.

• Knowledge of healthcare quality metrics and value-based care frameworks.

• Extensive understanding of electronic health records and their use in facilitating efficient and effective clinical workflows.

• Willingness to travel up to 10% for client demonstrations, conferences, and onsite meetings.

• Strong comfort level in complex, multi-stakeholder purchasing environments.

• Proficient in crafting distinct messaging and tools for economic buyers, champions, and technical evaluators.

• Excellent storytelling skills, capable of translating intricate clinical and operational value into straightforward economic narratives.

• Preferred: Experience with Collaborative Care Model (CoCM) or other integrated behavioral health frameworks.

• Preferred: Background in healthcare consulting, training, or implementation.

• Preferred: Understanding of healthcare reimbursement models, including Medicare/Medicaid billing.

• Preferred: Familiarity with quality improvement methodologies.

• Preferred: Project management skills or certification.

• Preferred: Prior experience in a healthcare technology setting.

• Preferred: Experience in pre-sales, sales engineering, or solutions consulting within a healthcare technology firm.

• Preferred: Experience collaborating with marketing on clinical content, collateral, or campaign messaging.

• Ability to comply with NeuroFlow’s Information Security Policies and execute security processes.

• HIPAA-compliant handling of organizational assets and security duties.

🏝️ Benefits

• Flexible work schedule.

• Unlimited PTO.

• Physical and mental wellness benefits.

• Medical coverage.

• Parental leave.

• 401K.

• Company-sponsored events.

• Referral program.

• Onsite gym.

• Dog-friendly office.

• Office snacks.

• Commuter benefits.

• Onsite massages.