Clinical Engagement Specialist, CPhT

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct Medication Therapy Management (MTM) and Stars Adherence initiatives independently within established protocols.

• Engage in proactive patient outreach utilizing advanced communication techniques.

• Coordinate patient care activities to ensure timely access to medications and continuity of therapy.

• Prioritize tasks and resolve routine issues with minimal supervision.

• Collaborate with CEC team members to maintain consistent, high-quality clinical services and shared accountability for outcomes.

• Educate patients regarding the benefits of the program and the importance of medication adherence.

• Utilize professional judgment to identify risks, address barriers, and determine suitable interventions.

• Facilitate prescription renewals and requests for extended day supplies.

• Manage exceptions and coordinate with pharmacies or providers as required.

• Recognize medication-access barriers and connect members with the appropriate clinical or operational resources.

• Escalate situations that require additional guidance, including complex, sensitive, or high-risk decisions.

• Accurately and efficiently complete assigned workflows and support overall departmental performance.

• Perform additional duties as assigned.

⛳️ Requirements

• A High School diploma or GED is mandatory.

• Certification as a Pharmacy Technician is required.

• A State Pharmacy Technician license is necessary where applicable.

• A minimum of 3 years of pharmacy support experience or clinical program execution is required.

• Strong pharmaceutical knowledge is essential to accurately address inquiries, support medication-related processes, and ensure safe, informed outcomes.

• Proven ability to provide empathetic, patient-focused support by actively listening, addressing needs, and ensuring clear, respectful communication across diverse populations.

• Demonstrated experience in effectively managing both inbound and outbound communications while adhering to established workflows, scripts, and escalation protocols to ensure quality and efficiency.

• Knowledge of healthcare regulations, including HIPAA, to protect patient information and ensure that all interactions and documentation comply with standards.

• Proven ability to collaborate within cross-functional teams to meet service level expectations, support shared goals, and contribute to overall operational success.

• Participation in, adherence to, and support for compliance program objectives is required.

• Ability to consistently interact cooperatively and respectfully with fellow employees.

🏝️ Benefits

• Comprehensive benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and support for Professional Memberships.

• Referral Bonus Program – up to $750!