Clinical Dispatcher – 2nd Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with clinical staff at hospitals and Access TeleCare physicians to ensure prompt and effective patient care.

• Carry out all responsibilities associated with the CCC Coordinator role.

• Oversee both emergency and routine consultations through the CCC consultation lifecycle workflows.

• Prioritize and allocate emergency and non-emergency consultations across various service lines.

• Utilize established protocols, workflows, and the computer-aided dispatch system to assess situations and take necessary actions.

• Verify the readiness of computers, cameras, and other relevant communication equipment.

• Monitor and manage queues to prioritize and assign consultations while achieving or surpassing SLAs.

• Achieve or exceed performance metrics on the performance index scorecard.

• Maintain professionalism in interactions with healthcare facilities, physicians, coworkers, and supervisors.

• Be available on-call, extend beyond shift hours, and respond to emergencies as needed.

• Cultivate collaborative working relationships across departments.

• Keep the immediate supervisor updated on issues and concerns and implement corrective actions as necessary.

• Encourage a positive team spirit and contribute to a healthy organizational culture.

• Perform additional tasks as required.

⛳️ Requirements

• High School Diploma, GED, or equivalent certification is required.

• A minimum of one year of experience in a call center environment, healthcare, or IT is necessary.

• Strong written and verbal communication skills with the ability to effectively collaborate across departments.

• Proven proficiency in Microsoft Office applications and communication/collaboration tools across different operating systems.

• Capability to learn new software and systems efficiently.

• Exceptional phone and customer service skills with a keen eye for detail.

• Flexibility and adaptability to thrive in a fast-paced setting.

• Ability to quickly learn and adapt to emerging technologies and systems.

• Capacity to excel in a remote work environment within a high-growth and fast-paced organization.

• Availability to work from 2:45 PM to 11 PM Eastern Time, Sunday to Thursday.

• Willingness to work weekends and holidays as required by the 24/7 consult coordination center.

• Frequent communication through speaking and listening while using a headset.

• Ability to remain stationary for 50% of the time.

• Capability to sit for extended periods while viewing a computer monitor.

• Repetitive use of hands and fingers across a keyboard is required.

🏝️ Benefits

• 100% Remote Work

• Health Insurance (Medical, Dental, Vision)

• Health Savings Account

• Flexible Spending Accounts (Medical and Dependent Care)

• Employer-Paid Life and AD&D Insurance (with supplemental options available)

• Paid Time Off

• Paid Training