Clinical Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer accounts both remotely and on-site.

• Collaborate to cultivate and strengthen customer relationships, ensuring a seamless customer experience.

• Proactively identify and address customer challenges.

• Gain an understanding of departmental processes, as well as MIM product installation and usage, alongside customer roles within departments.

• Enhance clinical and anatomical knowledge while developing expertise in MIM products within Radiation Oncology.

• Engage with customer stakeholders to promote effective use of MIM Software products.

• Encourage customers to adopt new processes and recognize cross-selling opportunities.

• Convey customer requirements throughout the organization and guarantee timely follow-ups.

• Document customer feedback and interactions within the CRM system.

• Provide reports on software updates, training sessions, proactive customer interventions, and service contract renewals.

• Deliver software training, basic technical support, and presentations on new features via phone, online, and in-person sessions.

• Gather and manage renewals for customer service and maintenance contracts.

• Participate in meetings outside of regular working hours when necessary to collaborate with global teams.

⛳️ Requirements

• Over 5 years of experience in customer success management or a related field, ideally in a clinical environment.

• A bachelor’s degree is preferred.

• Highly skilled in various IT capabilities to meet business requirements, including CRM systems.

• Excellent communication and interpersonal abilities.

• Strong time management and organizational skills with the capacity to multitask effectively.

• Demonstrated ability to navigate within hospital institutions.

• Willing to travel nationally up to 30% of the time.

• Must have legal authorization to work in the United States.

• GE HealthCare will not provide sponsorship for employment visas, either now or in the future.

• Successful completion of a drug screening may be required.

• Compliance with certain customer vaccination mandates may be necessary.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Comprehensive medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with options for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement opportunities.

• Professional development support.

• Competitive salary.

• Drug screening as applicable.

• No relocation assistance will be provided.