Clinical Counselor – Employee Assistance Program

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Deliver telephone-based assessments, triage, consultations, counseling, and informational services within a call center setting.

• Provide round-the-clock mental health support via video, live chat, or phone.

• Implement advanced clinical assessments, motivational interviewing, and solution-focused problem resolution techniques.

• Perform assessments related to risk, substance abuse, and mental health issues.

• Create immediate action and safety plans based on the urgency of the situation.

• Suggest suitable levels of mental health and substance-use care.

• Understand the needs of members and align with their personal theory of change.

• Offer information regarding mental health, substance abuse, community treatment, and associated programs.

• Organize resources and support to connect individuals with care and lifestyle-management services.

• Collaborate with other professionals to ensure positive clinical outcomes and continuity of care.

• Manage multiple tasks by typing and documenting while answering calls and utilizing support tools.

• Safeguard member confidentiality and adhere to enterprise and EAP confidentiality policies.

• Keep accurate documentation that meets risk-management and regulatory standards.

• Maintain current independent behavioral health licensure and fulfill state licensure requirements.

• Engage in periodic shift bidding; schedules may be adjusted based on business requirements.

⛳️ Requirements

• A minimum of 1 year of experience in crisis intervention.

• A valid, unrestricted independent professional behavioral health clinical license in good standing in the state of residence, such as LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist.

• Capacity to provide 24x7x365 call center coverage, including availability during holidays.

• Proven experience in facilitating positive changes in patient/client behavior.

• A designated distraction-free workspace in a room with a door that closes.

• Reliable broadband or fiber internet connection.

• Minimum home internet download speed of 400 Mbps and upload speed of 10–20 Mbps.

• A four-port modem with the fourth port designated for work internet.

• A Master’s Degree in a behavioral health counseling field.

• Proficient computer and literacy skills.

• Familiarity with brief therapy models and Motivational Interviewing techniques.

• Experience in a call center environment.

• Background in working with diverse populations.

• Preferred: at least 1 year of experience in EAP, Behavioral Health, or Social Services.

• Preferred: experience in handling mental health, psychiatric care, family dynamics, and relationship issues.

• Preferred: ability to quickly establish and maintain rapport.

🏝️ Benefits

• Comprehensive medical coverage.

• Dental insurance.

• Vision insurance.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources promoting physical, emotional, and financial well-being.

• Ongoing acceptance of applications.