Clinical Care RPM LVN – Night Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a high volume of inbound and outbound patient calls within a centralized clinical call center.

• Conduct 70–90 outbound calls daily to check in with patients and address their health inquiries.

• Manage incoming calls, triaging and directing them based on clinical urgency.

• Direct non-clinical inquiries to the appropriate departments within the company.

• Monitor and respond to Remote Patient Monitoring alerts in real time.

• Escalate clinical issues as necessary.

• Work collaboratively with providers to ensure timely patient care via telephone communication.

• Conduct monthly wellness assessments and thorough chart reviews.

• Document all patient interactions in the clinical platform in real time.

• Achieve or surpass metrics related to care quality, patient engagement, call handling times, response times, and adherence to protocols.

• Transition between RPM adherence calls, onboarding calls, and chart reviews to meet departmental objectives.

• Adhere to company policies and relevant regulations.

• Perform other assigned duties as necessary.

⛳️ Requirements

• A valid compact LVN/LPN license is required.

• Proficient in computer use, EMRs, and telehealth tools.

• Excellent communication and organizational abilities.

• Demonstrated proficiency with AI tools; regularly utilizes applications like Claude, ChatGPT, or workflow automation in daily tasks.

• Capable of functioning in a fast-paced, high-volume call center environment with continuous patient interactions.

• Comfortable with performance metrics and accountable for daily, weekly, and monthly targets.

• Ability to multitask across various technology platforms simultaneously.

• At least one year of nursing experience is preferred.

• Previous experience in a call center or high-volume telephonic care setting is preferred.

• Familiarity with RPM devices such as blood pressure cuffs, glucometers, pulse oximeters, and weight scales is preferred.

• Minimum internet speed requirement of 50 Mbps download / 10 Mbps upload.

• A hardwired internet connection is mandatory; Wi-Fi is not permitted.

• Speed test results must be submitted during the offer process.

• A private, HIPAA-compliant workspace is necessary.

• Availability to work rotating holidays is required.

• Mandatory coverage for at least two weekends per month.

• Completion of a four-week training program is required, scheduled Monday through Friday, 9:00 AM–6:00 PM Eastern Time.

• Ability to work a rotating night schedule from 8:00 PM–7:00 AM EST.

🏝️ Benefits

• Evening differential: +$1.50/hour for hours worked after 7:00 PM.

• Late-night differential: +$2.00/hour for hours worked after 10:00 PM.

• Weekend differential: +$1.50/hour for all hours worked on Saturday and Sunday.

• Sign-on bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at the time of payout.

• Monthly bonus potential: up to $1,500 per month based on patient engagement and performance targets.

• 5% bilingual pay allowance.

• 11 paid company holidays each year.

• Paid Time Off (PTO).

• Options for medical, dental, vision, and supplemental insurance.

• 401(k) plan featuring a 3.5% company match.

• Company-provided equipment.

• Requirement for a private, HIPAA-compliant workspace for remote work.

• Four-day work week structure with 10-hour shifts.