Clinical Care Navigator, Overnight

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver immediate clinical assistance, psychoeducation, referrals, and resources through a clinical phone queue.

• Employ active listening, motivational interviewing, and solution-focused techniques to engage members effectively.

• Evaluate risk and offer crisis support, safety planning, and follow-up for high-risk members.

• Suggest action plans and coordinate care with therapists, coaches, physicians, and external resources.

• Provide after-hours assistance to members and leaders seeking services or connections to internal and global teams.

• Complete professional documentation and communicate with members and providers via email.

• Adhere to care-management outreach protocols and identify barriers or interruptions in care.

• Collaborate with Spring Health providers and Provider Operations.

• Work alongside Care Support, Benefits/Billing, and Product teams.

• Engage in staff meetings, case consultations, and training sessions.

• Support the onboarding and mentoring of new team members.

• Maintain confidentiality, compliance, ethical standards, and company policies.

⛳️ Requirements

• LCSW, LMFT, LPC, or licensed psychologist credential required.

• A minimum of 2+ years of direct clinical care experience is essential.

• Proficient in crisis assessment and safety planning.

• Familiarity with crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.

• Availability for shifts from Sunday to Thursday, 12am to 8am ET or equivalent local time.

• Willingness to accommodate occasional shift changes.

• Availability to work on holidays corresponding with scheduled shifts.

• Capable of working independently and demonstrating strong critical thinking skills.

• Fully engaged and free from interruptions throughout the duration of the shift.

• Exceptional listening, written, and verbal communication skills.

• Proficient in using various computer platforms, learning new systems, and performing tech-related tasks efficiently.

• Ability to multitask and switch contexts effectively.

🏝️ Benefits

• Health, Dental, and Vision benefits commence on your first day.

• Individual One Medical account valued at $199/year per user.

• HSA and FSA plans are available.

• Annual allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and their dependents.

• Competitive paid time off, including vacation, sick leave, and recognized company holidays.

• Gympass wellbeing benefit, including coaching and budget management.

• Four-week fully paid sabbatical after four years of service.

• 4–4.5 months of fully paid parental leave.

• Sponsored Bright Horizons child care, backup care, and elder care services.

• Fertility care support through Carrot, offering $4,000 reimbursement for associated fertility expenses.

• Employer-sponsored 401(k) match of up to 2% after 90 days of employment.

• Flexible work arrangements available.

• Up to $1,000 professional development reimbursement each calendar year.

• $200 per year in donation matching.