Clinical Care Navigator, Overnight

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver immediate clinical support, psychoeducation, referrals, and resources through a clinical phone queue.

• Employ active listening, motivational interviewing, and solution-focused strategies to engage members seeking assistance with mental health, substance use, or family/relationship issues.

• Evaluate risk and offer crisis support, safety planning, and follow-up with high-risk individuals.

• Develop action plans based on clinical assessments and coordinate care with therapists, coaches, physicians, and external resources.

• Provide after-hours support to members and leaders looking to connect with Global, Management Consultation, and Spring Internal teams.

• Complete professional documentation and communicate with members and providers via email.

• Adhere to care management outreach protocols and identify and address barriers or interruptions to care.

• Collaborate with Spring Health providers and Provider Operations.

• Work together with Care Support, Benefits/Billing, and Product teams.

• Engage in staff meetings, case consultations, and training sessions.

• Support the onboarding and mentoring of new team members.

• Comply with company policies while maintaining confidentiality, compliance, and ethical standards.

⛳️ Requirements

• LCSW, LMFT, LPC, or licensed psychologist; independent licensure is a must.

• At least 2+ years of direct clinical care experience.

• Proficiency in crisis assessment and safety planning.

• Familiarity with crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical techniques.

• Availability for the scheduled overnight shift along with potential shift adjustments.

• Willingness to work on holidays that align with scheduled shifts.

• Ability to work independently while demonstrating strong critical thinking skills.

• Fully focused and free from interruptions throughout the shift.

• Outstanding listening, written, and verbal communication skills.

• Dedication to diversity and inclusion.

• Comfortable navigating various computer platforms and learning new systems.

• Capability to multitask and switch contexts effectively.

• Eligibility to work in the U.S. is required in the application.

🏝️ Benefits

• Health, dental, and vision benefits starting on the first day.

• One Medical account available for team members and their dependents.

• HSA and FSA plans offered.

• Annual allotment of no-cost Spring Health provider visits for team members and their dependents.

• Paid vacation, sick leave, and company holidays included.

• Gympass wellbeing benefit provided.

• Four-week fully paid sabbatical after four years of service.

• 4–4.5 months of fully paid parental leave.

• Sponsored Bright Horizons child care, backup care, and elder care services.

• Fertility care support available through Carrot.

• $4,000 reimbursement for related fertility expenses offered.

• Employer-sponsored 401(k) match of up to 2% after 90 days.

• Flexible work arrangements to suit your needs.

• Up to $1,000 professional development reimbursement each calendar year.

• $200 per year in donation matching.

• Equal opportunity employer with reasonable accommodations for qualified individuals.