Clinical Care Navigator, Outbound

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver immediate clinical assistance, psychoeducation, and referrals/resources as part of an outbound phone team.

• Provide limited inbound crisis line support.

• Engage with members seeking assistance for mental health, substance use, or family/relationship issues using active listening, motivational interviewing, and solution-focused methodologies.

• Evaluate risks and offer crisis support, safety planning, and follow-up for high-risk members.

• Suggest action plans based on clinical assessments.

• Facilitate connections with Spring Health therapists, coaches, physicians, and external resources.

• Complete professional documentation and communicate with members and providers via email.

• Adhere to care management outreach protocols.

• Identify and resolve barriers or disruptions to care using clinical judgment.

• Collaborate with Spring Health care providers and Provider Operations.

• Work alongside Care Support, Benefits/Billing, and Product teams.

• Participate in staff meetings, case consultations, and training sessions.

• Assist in onboarding and mentoring new team members.

• Uphold confidentiality, compliance, ethical standards, and Spring Health policy guidelines.

⛳️ Requirements

• Must hold an LCSW, LMFT, LPC, or be a licensed psychologist; independently licensed mental health professional is required.

• A minimum of 2+ years of direct clinical care experience is necessary.

• Proficiency in crisis assessment and safety planning is essential.

• Familiarity with crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.

• Strong listening, written, and verbal communication skills are required.

• Acknowledge and promote diversity and inclusion.

• Driven to provide an exceptional member experience.

• Comfortable navigating various computer platforms and willing to learn new systems.

• Efficient in technology-related tasks.

• Capable of multitasking and switching contexts effectively.

• Flexibility to accommodate occasional shift changes.

• Availability to work 3 holidays annually.

• Required shift: Saturday-Wednesday, 9am-5pm ET or its equivalent in the corresponding time zone.

🏝️ Benefits

• Competitive total rewards package that includes stock options.

• Health, Dental, and Vision benefits commence on your first day.

• Individual One Medical account valued at $199/year per user for employees and their dependents.

• HSA and FSA plans available.

• Employer-sponsored 401(k) match of up to 2%.

• Annual allocation of no-cost visits to Spring Health network therapists, coaches, and medication management providers for employees and their dependents.

• Generous paid time off policy.

• 10 sick days provided.

• 12 paid holidays throughout the year.

• 1 month sabbatical leave upon reaching the 4-year anniversary.

• Parental leave of up to 18 weeks, based on eligibility.

• Fertility care support available through Carrot.

• $4,000 reimbursement for associated fertility expenses.

• Wellhub on-demand virtual wellbeing benefit, which includes wellbeing coaching and budget management.

• Up to $1,000 Professional Development Reimbursement per year.

• $200 per year matching for charitable donations.