Clinical Audiologist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct personalized remote consultations and analyze hearing test results and audiograms.

• Recommend and sell Fortell hearing aids customized to meet individual client requirements.

• Achieve KPIs related to conversion, returns, upgrade rates, operational efficiency, and customer satisfaction.

• Remotely fit, program, and optimize hearing aids using Fortell's fitting software.

• Conduct structured follow-up appointments while providing ongoing support and maintenance.

• Troubleshoot hearing aid issues remotely and facilitate repairs.

• Act as the clinical escalation point for complex client concerns.

• Offer on-demand care during scheduled coverage hours.

• Manage Salesforce case queues for remote care clients and clinic locations.

• Evaluate audiograms and hearing aid adjustment requests within specified service levels.

• Accurately and promptly document client interactions and outcomes.

• Share clinical insights with management, operations, and product teams.

• Remain updated on advancements in audiology, teleaudiology, and hearing aid technology.

• Report directly to the Head of Audiology.

⛳️ Requirements

• Must possess an active Audiology license in good standing in your state of residence.

• Hearing Aid Dispensing license required where applicable.

• Willingness to secure and maintain additional state licensures, including travel as necessary for licensing requirements.

• Minimum of 2 years experience dispensing and fitting hearing aids for adult clients.

• Availability during standard business hours on weekdays.

• Participation in the on-demand coverage rotation, including at least one weekend per month.

• Strong comfort level with technology.

• Proficient in hearing aid software, CRM systems, and customer communication platforms.

• Demonstrated sales acumen in a clinical environment.

• Must have a distraction-free, private home workspace suitable for confidential client appointments.

• Reliable high-speed internet connection is required.

• Excellent verbal and written communication skills, particularly in virtual environments.

• Ability to work independently while collaborating with a distributed team.

• A passionate, caring, and empathetic approach to client care.

• Strong critical thinking, problem-solving skills, and ability to manage competing priorities.

🏝️ Benefits

• Generous commission structure.

• Equity options available.

• Support from Fortell for obtaining and maintaining additional state licensures.

• Full-time remote work opportunity.

• Requirements for reliable high-speed internet and a private home workspace.